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" Active questions are the alternative to passive questions. There is a huge difference between, 'Do you have clear goals?' and 'Did you do your best to set clear goals for yourself?' The former is trying to determine the employee's state of mind; the latter challenges the employee to describe or defend a course of action. "

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" Life is short. Do whatever you can to help people - not for status, but because the 95-year-old you will be proud if you did help people and disappointed if you didn't. "

Marshall Goldsmith

Short

Life

Help

" We deify willpower and self-control - and mock its absence. People who achieve through remarkable willpower are 'strong' and 'heroic.' People who need help or structure are 'weak.' This is crazy - because few of us can accurately gauge or predict our willpower. "

" Americans get fatter and fatter and buy more and more diet books, but you don't lose weight by buying diet books - you go on a diet. It's easy to read a diet book, but it's hard to go on a diet. "

" To me, the #1 key to success is 'creating lasting positive change in yourself and others.' That is what is most rare, most difficult, and most valuable about leading people. "

" I don't get paid if my clients don't get better by a certain time period. And sure, I have not been paid before. We all fail sometimes; it's okay. "

" I regard gratitude as an asset and its absence a major interpersonal flaw. "

" Gratitude is not a limited resource, nor is it costly. It is abundant as air. We breathe it in but forget to exhale. "

" I do three things: speaking or teaching, which I enjoy the most, coaching is where I learn everything, and writing is where I reach people. "

" In our world, we have this huge focus on vicarious living - politicians, movie stars, athletes, coaches, all these people. What our research has shown very clearly is that people who are really happier and have more meaningful lives are people that focus on living their own lives. "

" One of the most important actions, things a leader can do, is to lead by example. If you want everyone else to be passionate, committed, dedicated, and motivated, you go first! "

" If we become aware of what's happening before we act, behaviour becomes a function of choice rather than a result of an impulse or trigger. You begin to control your world more as opposed to the outside world controlling you. "

" If the CEO is not going to give you a fair chance, you're probably not going to win. "

" The last thing I say on most phone calls is not, 'Goodbye,' but, 'Thank you.' "

" If somebody is going in the wrong direction, behavioral coaching just helps them get there faster. It doesn't turn the wrong direction into the right direction. "

" I have a lot of deficiencies, but gratitude is not one of them. "

" One of the most dysfunctional beliefs of successful people is our contempt for simplicity and structure. We believe that we are above needing structure to help us on seemingly simple tasks. "

" All of us have people in our lives who drive us crazy. We've spent hours reliving the unfair, unappreciative, inconsiderate treatment they have inflicted on us. But getting mad at this person makes just about as much sense as getting mad at a chair for being a chair. "

" One of the greatest mistakes of successful people is the assumption, 'I behave this way, and I achieve results. Therefore, I must be achieving results because I behave this way.' This belief is sometimes true, but not across the board. "

" The people I coach are very successful people, so it's very hard for winners to not constantly win. Even if it's trivial and not worth it, we still want to win - because we love winning. It's a very deep habit. "

" Coaching works best with high potential people who are willing to make a concerted effort to change, not as a religious conversion activity. "

" Our inner beliefs trigger failure before it happens. They sabotage lasting change by canceling its possibility. We employ these beliefs as articles of faith to justify our inaction and then wish away the result. I call them belief triggers. "

" As I've gotten older, I've gotten simpler - my level of aspiration has actually gone down and down. But my level of impact has gone up and up. "

" A leader who is self-aware enough to know that he or she is not adept at everything is one who has taken the first step toward being a great leader. "

" People that have integrity violations should be fired, not coached. How many integrity violations does it take to ruin the reputation of your company? Just one. You don't coach integrity violations. You fire them. "