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" By humanizing technology, we have this golden opportunity to reimagine how we connect with machines, and therefore, how we, as human beings, connect with one another. "

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" In some cultures, like Middle Eastern, Egyptian, or Asian cultures, people are often hesitant to give any negative feedback. "

Rana el Kaliouby

Feedback

Negative

Cultures

" We need to build EQ in our AI systems because, otherwise, they're not going to be as effective as they were designed to be. "

" I think, in the future, we'll assume that every device just knows how to read your emotions. "

" Emotions matter. They influence all aspects of our lives - how we live, work, and play - from the decisions we make and how we communicate. Emotions also influence our overall health and well being. "

" I always want to listen with an open mind. "

" We can read your heart rate from a webcam without you wearing anything - we can just use the reflection of your face, which shows blood flow. "

" I very purposely have an open communication culture, where I encourage employees to approach me with their ideas without dominating them. "

Rana el Kaliouby

Open

Communication

" Your emotions are very personal, as personal as your data gets. "

" I spent many, many hours with my computer, and it really bugged me that it was very oblivious to my emotional state. And that kind of inspired and motivated me to build an emotionally intelligent computer. "

Rana el Kaliouby

Intelligent

Emotional

" A lot of our communication has now become digital, and it does not mimic the natural way we have evolved to communicate with each other, so it's almost like we have this muscle, these social-emotional skills, and they're atrophying, right? "

" You won't remember what it was like when your technology didn't recognize when you are sad or angry. "

" Our human face happens to be one of the most powerful channels that we all use to communicate social and emotional states: everything from enjoyment, surprise, empathy, and curiosity. "

" We recognize that your emotional information is extremely personal. And so we have veered away from all use cases where that data is being collected without your consent. "

" There's a large percentage of mobile phones that now have a camera that's with you a lot of the time, and there's a lot of interest around those cameras as a data collection mechanism. "

" The field of AI has traditionally been focused on computational intelligence, not on social or emotional intelligence. Yet being deficient in emotional intelligence (EQ) can be a great disadvantage in society. "

" I do believe I have certain strengths as a female CEO, such as having another level of awareness through emotional intelligence. "

" I grew up in the Middle East, and I worry that AI increases the socioeconomic divide as opposed to closing the gap. "

Rana el Kaliouby

Closing

Worry

" Beyond ensuring that people everywhere have access to mental health, virtual digital assistants can act as learning companions, using their insight into what motivates and inspires you, to help you study and learn. In this way, AI could be used to level the playing field in education and help narrow socio-economic gaps around the world. "

" We're very interested in helping individuals on the autism spectrum cope and learn about social interactions and regulating emotions. "

" You want to know if people are resonating with your ad before it goes live and before you spend millions and millions of dollars. With our software, you can get a moment-by-moment readout of a viewer's emotional journey. "

" With every technology, there will be misuses of it. "

" Remember, don't let the pressures of doing business get in the way of what doing business is truly about: building relationships with people. "

" People communicate anger of course through facial expressions, but in voice, there's a wider spectrum, like cold anger and hot anger and frustration and annoyance, and that entire spectrum is a lot clearer in the voice channel. "

" I see that our emotional AI technology can be a core component of online learning systems - health wearables, even. "