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" Everyone I know feels harassed by email which has invaded their waking and sleeping hours. "

Margaret Heffernan

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" The single hardest part of leading any organization is knowing what is going on. There's too much noise in the system, too much complexity: you absolutely depend on people speaking up and raising concerns. "

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" A great advantage of a large corporation is supposed to be the large pool of talent in which its leaders can find and groom high achievers and successors. "

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" I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them. "

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" Building businesses takes tremendous stamina, and success isn't achieved without it. "

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" Clearing your head of distractions in order to notice and understand the people you are with can feel inefficient - there are so many other people and issues to think about. But being present makes you effective. "

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" When you use words loosely, without care and consideration, you erode trust in yourself and in what you're saying. When you squander words, you diminish your power. "

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" British innovation in design, in the creative arts, in engineering and manufacturing is world class. "

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" Making a company fit to sell may be the only way to ensure you never need a buyer. "

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" Research shows that when we read words on paper, it reduces our stress levels by nearly 70 percent. We also read more carefully than on tablets or laptops. "

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" In our house, Mother's Day is every day. Father's Day, too. In our house, parents count. They do important work and that work matters. One day just doesn't cut for us. "

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" All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude. "

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" Every organization has issues and concerns which are known about by many people who choose to remain silent. "

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" Very few entrepreneurs start their business on the back of market research. Instead, they have tremendous zeitgeist, honed by paying attention to where they are. "

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" I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. They have to leave their phones behind to learn the basic lesson: Be where you are. "

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" Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress. "

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