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" I look at companies as price-players or quality-players. The only way to go with J.Crew was quality. "

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" I don't size up their grades or their board scores. Because in America today, that's just an advantage certain people have. I size up the give and take, the speed of thinking, what I perceive as ambition. I say, 'Tell me about your high school jobs.' And I love people who worked in coffee shops who were waiters and waitresses. "

" If you don't care about the lapel or the buttons or the fit, then you are doing a disservice to the consumer. We're all inside the tunnel, speaking the language of business, but we need to speak the language of customers. "

" It takes a long time to get a reputation for quality. There are people in our industry, they're basically copiers. Look at the cars on the streets. They all look alike. But if you put quality into a product, then have it validated, you have huge credibility. "

" I find, in merchandising and design and creative, a business school degree isn't particularly helpful. "

" Hong Kong has always been a dynamic and exciting and high-energy city, and it has that New York thing going on, and people here care about how they look. "

" I love to work. I have a passion for what I do. "

" I call them associates; I don't like the word 'employee.' "

" Data is very important, but you have to be good at reading the data in an emotional way. If you look at a selling report, there's an emotional trend to what's selling. "

" I couldn't stand not controlling my own product from how it's manufactured to how it's sold. "

" When I was young in the business, I felt anything I wanted to buy personally and professionally was always too expensive. "

" Steve Jobs, if he had lived, was gonna design an iCar. I think cars have an extraordinary opportunity for cool design. "

" Everything has a trend to it; I don't care if it's appliances or engines. I always ask, 'What has a company done in the past five years that somebody's noticed?' "

" When I started at Bloomingdale's as a buyer, Alexander's was a discounter across the street, and every time Alexander's had something that we had at Bloomingdale's, we'd have to meet price. I didn't really want to be in a business where I had no control over my inventory, the value of my inventory. "

" Growing up, I always wanted a bedroom of my own. "

" In a business, you have a vision, and you follow the vision. You have to execute. And then you have to learn how to run a good business. And I think if you look at the characteristics of any successful fashion business, it's all about that. "

" The first thing you see when you walk into a store is color. "

" Christopher Columbus discovered America in a blue-and-white sailor shirt, and since then, men have been wearing blue and white shirts. "

" People put 'study abroad' on their resume. I actually like when they don't study abroad because that means they aren't entitled. What about study abroad will make you a better J.Crew associate? "

" I loved the fact that if you put goods on the floor, you could watch them sell. "

" If you think you know the consumer better than anyone, then you're in real trouble. So we take a close watch. You spend time in stores. "

" We buy and sell goods. We buy low and sell higher - that's what we all do to make a profit. But I consider a merchant someone who has a certain intuition and instinct, and - very important - knows how to run a business, knows the numbers. "

" Every single day, I'm curious about everything. Curiosity is finding answers to things. "

" People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for. "

" I always wanted to have my own company. It was a psychological issue. "