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" It is an immutable law in business that words are words, explanations are explanations, promises are promises-but only performance is reality. "

Harold S. Geneen

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" In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later. "

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" If your desk isn't cluttered, you probably aren't doing your job. "

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" The best way to inspire people to superior performance is to convince them by everything you do and by your everyday attitude that you are wholeheartedly supporting them. "

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" It's better to take over and build upon an existing business than to start a new one. "

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" Managers in all too many American companies do not achieve the desired results because nobody makes them do it. "

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" He suffered from paralysis by analysis. "

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" Leadership is practiced not so much in words as in attitude and in actions. "

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" You can know a person by the kind of desk he keeps. If the president of a company has a clean desk then it must be the executive vice president who is doing all the work. "

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" Leadership cannot really be taught. It can only be learned. "

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" Uncertainty will always be part of the taking charge process. "

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" Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization. "

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" You cannot run a business, or anything else, on a theory. "

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" It is much more difficult to measure nonperformance than performance. "

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" The five essential entrepreneurial skills for success: Concentration, Discrimination, Organization, Innovation and Communication. "

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" You can't run a business or anything else on a theory. "

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" Management manages by making decisions and by seeing that those decisions are implemented. "

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" I don't believe in just ordering people to do things. You have to sort of grab an oar and row with them. "

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" Management must manage! "

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" Performance stands out like a ton of diamonds. Nonperformance can always be explained away. "

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" Facts from paper are not the same as facts from people. The reliability of the people giving you the facts is as important as the facts themselves. "

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