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" I've done reasonably well over the last 10 years because I took the strategy of language and politics and applied it to the corporate world, which has never been done before. "
Frank Luntz
Language
Politics
Strategy
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" Republicans use think tanks to come up with a lot of their messages. The think tanks are the single worst, most undisciplined example of communication I've ever seen. "
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" The language of America changed with the election of Bill Clinton, because with all due respect to my friends on the Republican side, Bill Clinton is the best communicator of the last 50 years. He felt your pain. "
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" We as Americans assume that big companies are bad, and big power companies are even worse. "
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" We decide based on how people look; we decide based on how people sound; we decide based on how people are dressed. We decide based on their passion. "
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" There's a problem with political polling in that you have so much pressure to do what your client wants you to do and say what your client wants you to say. I've never felt that pressure. I am independent of the political parties. "
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" In fact, in more cases than not, when we are rational, we're actually unhappy. Emotion is good; passion is good. Being into what we're into, provided that it's a healthy pursuit, it's a good thing. "
Frank Luntz
Good
Healthy
Passion
" Words can sometimes be used to confuse, but it's up to the practitioners of the study of language to apply them for good and not for evil. It is just like fire; fire can heat your house or burn it down. "
Frank Luntz
Good
Evil
House
" It is acceptable to bring someone to tears if it explains to them in an emotional way why a product, a service, or a candidate is the right person, is the right thing to do. "
Frank Luntz
Someone
Service
Tears
" Eighty percent of our life is emotion, and only 20 percent is intellect. I am much more interested in how you feel than how you think. I can change how you think, but how you feel is something deeper and stronger, and it's something that's inside you. "
Frank Luntz
Stronger
You
Change
" Ideology and communication more often than not run into each other rather than complement each other. Principle and communication work together. Ideology and communication often work apart. "
Frank Luntz
More
Together
Run
" I don't understand why people whose entire lives or their corporate success depends on communication, and yet they are led on occasion by CEOs who cannot talk their way out of a paper bag and don't care to. "
Frank Luntz
Communication
Success
People
" My job as a pollster is to understand what really matters. "
Frank Luntz
Matters
Really
Understand
" The Republican National Committee hired me, and they hired me because they wanted someone who could look members straight in the eye and tell them the truth. "
Frank Luntz
Truth
Me
Look
" A compelling story, even if factually inaccurate, can be more emotionally compelling than a dry recitation of the truth. "
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Than
Truth
Even
" There's a lot of money with a lot of big law firms that have a tremendous amount at stake by getting the right language to convince the right jury that my client is either innocent or that the opposition is guilty. "
Frank Luntz
Language
Law
Money
" How I say it has as much of an impact on what people think of me as what I say. "
Frank Luntz
Impact
Me
Much
" The way you communicate an idea is different than the way you communicate a product. "
Frank Luntz
Way
You
Product
" Politics is gut; commercials are gut. "
Frank Luntz
Politics
Commercials
Gut
" People like me have to have the discipline only to work for clients, corporations, political people, products, services, networks that we believe in and we want to see succeed. "
Frank Luntz
Me
Political
Work
" The fundamental problem for Republicans when it comes to the environment is that whatever you say is viewed through the prism of suspicion. "
Frank Luntz
You
Through
Environment
" I have seen how effective language attached to policies that are mainstream and delivered by people who are passionate and effective can change the course of history. "
Frank Luntz
History
Seen
People
" So often corporate America, business America, are the worst communicators, because all they understand are facts, and they cannot tell a story. They know how to explain their quarterly results, but they don't know how to explain what they mean. "
Frank Luntz
Business
Facts
Know
" One of the things that you have trouble with politicians, particularly in Washington, is when you get mad at them and you can't touch them; you can't punch them; you can't yell at them. "
Frank Luntz
You
Mad
Politicians
" When I started in this business, everybody said the Democrats were the better communicators because they sounded like social workers, and Republicans were awful because they sounded like morticians. In some cases. they actually dressed like morticians. "
Frank Luntz
Dressed
Said
Like
" Sound science must be our guide in choosing which problems to tackle and how to approach them. "
Frank Luntz
Guide
Science
Sound
" Traditional market researchers are cold and calculating and scientific. "
Frank Luntz
Calculating
Scientific
Market
" There are people still in the Republican Party that I believe practice the communication of anger, of disappointment, of regret, of pain, of sorrow, of suffering. That's not what the American people want to hear. "
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Suffering
Anger
Communication
" What matters most in politics is personality. It's not issues; it's not image. It's who you are and what you represent. "
Frank Luntz
Politics
Personality
Matters
" It's all emotion. But there's nothing wrong with emotion. When we are in love, we are not rational; we are emotional. When we are on vacation, we are not rational; we are emotional. "
Frank Luntz
Love
Wrong
Vacation
" The challenge in working in politics, particularly if you're working for a political party, is that everyone's a messenger. "
Frank Luntz
You
Challenge
Politics