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" Look at all those unattractive people talking about depraved things all day long on TV talk shows. People can talk about themselves, yet the art of conversation, which has to do with sharing, is disappearing. I feel as though I am chasing a runaway locomotive. "

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" For years, people have re-dialed when the line was busy. They waited their turn. When I'm put on hold, I always hope that as my revenge, their other call will be someone wanting to sell them something. "

Letitia Baldrige

Revenge

People

Someone

" If you really screw up, send roses. "

" Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit. "

" Go to any bookstore, and you'll see thousands of books on etiquette, which suggests there's a lot of self-help going on. There is hope. "

" When in doubt, look at what everyone else is doing. "

" A real thank you does not come by e-mail. They come in the mail in an envelope. And what comes out of an envelope is a beautiful thing to touch and to handle and to pass around for everyone to read. "

" Writers on etiquette receive a continuous flow of questions on subjects such as 'When is it too early in the season to wear white accessories?' and 'What is the proper gift to send to a family in mourning?' "

" A really first-class company uses really fine stationery. "

" I'm a businesswoman, and Ms. is an appropriate form of address. "

Letitia Baldrige

Form

Businesswoman

" Chivalry isn't dead. It's just no longer gender-based. "

" It's stylish to have people over. But unstylish to make them bring food. It's so tacky, making everybody appear at the door with a dish. Better to order in, use a caterer or bring prepared food into your kitchen. "

" We're a nation of latchkey children. Manners start at home, and no one is at home teaching manners so that children have respect for others. "

" The best thing we can do to save the planet is set a good example for our kids at home. "

" If you are someone's guest on a corporate jet, the most important thing to remember is not just to be on time, but to be early. If you hold up the departure of the jet by as much as 10 minutes, you may cause the plane to wait in line for another hour or two before obtaining new clearance. "

" A man or woman can be known and respected for good taste, regardless of job or income level, if they make good choices in clothes, have good table manners, are kind and organize their home to look warm, welcoming, clean, and appropriate to their station in life. "

" It behooves everyone to move forward, think forward. "

" A bride is a bride the first time around. The white dress and the white veil are symbolic. So many people are breaking the rules that people don't know what the rules are. "

" I've had a charmed life. "

" Tea time is a chance to slow down, pull back and appreciate our surroundings. "

" Politeness decrees that you must listen to be kind; intelligence decrees that you must listen to learn. "

" If the flu situation in your town is serious, cancel a large long-awaited party you had scheduled, but promise the guests in an e-mail that you will reschedule the party as soon as possible. "

" We ought to be vigilantes for kindness and consideration. "

" An excellent wine, someone's best attempt at cooking, and the candles and flowers on the table can turn the simplest dinner into an unforgettably romantic event. "

" What the bride should do is call guests who have young children and say: 'I'd love to have the kids at the wedding, but we won't have room. Would you get a baby sitter, and when we get back from our honeymoon, we'll have you guys over?' "