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" Most people who are on the inside of a technology have no idea what it's like to look at from an end user's point of view. This is why they have focus groups. I'm really familiar with this because I worked 10 years for Hallmark Cards in the U.S. "

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" I'm old enough to remember when the polio vaccine was still new. Also, it hadn't been that long since most people who caught pneumonia died from it. These medical breakthroughs were practically miracles. "