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" Power is winning the battle over who owns the customer: the brand or the retailer. "

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" If I don't learn something every single day, it's a wasted day. "

" No one stopped buying I.B.M. because Tom Watson wasn't there, but they stopped buying Elizabeth Arden because she wasn't there. "

" I happen to like Precisionism. It talks to me because I collect Cubism. "

" The best advice I ever got came from my mother, Estee Lauder: She believed that if you had something good to say, you should put it in writing. But if you had something bad to say, you should tell the person to his or her face. "

" I love that works of art are printed so that anyone can buy them. The variety of what they put on little postcards astounds me. "

" You are only as successful as the people who work for you want you to be. "

" You can't separate a house from a family. It's a living, breathing home. "

" I love rumors. It gives me something to think about and enjoy. "

" If tomorrow all of America were to become paternalistic, we would beat the Japanese every day of the week. I think that the concept of accusing someone of running a paternalistic company, that's not an accusation. One should compliment someone on that. "

" Every morning, I eat one fat-free yogurt with a sliced peach when peaches are in season, and one thin slice of whole-wheat bread. The same thing. I don't want to get fat. And I want to keep my fitness. "

" My mother always used to say when picking up a product, 'Would you give this to the Duchess of Windsor?' Well, that's lovely. But the Duchess of Windsor is dead. "

" When you live in the shadow of a big tree, you have to run twice as fast to get into the sunlight. "

" I'm not a builder of buildings, I'm a builder of collections. "

" To be a great leader, you firstly have to like people. If you don't like people, at the end of the day they will figure this out and you can't lead them too well. "

" I think a cosmetics company should be headed by a woman. "

" One person really can make a difference. "

Make A Difference

" I don't think there's anything wrong with being paternalistic as a company. "

" I'd rather be a big fish in a specialized pond than a little, little fish in a more generalized big pond. "