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" We've invented a new marketplace. There was no easy way to rent a person's bedroom over the Internet or book a vacation rental over the Internet. There was no guidebook for us to turn to as we defined this new marketplace. "

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" Digital communication is completely different from in-person, face-to-face conversations. One will give you surface insights, and the other really gives you depth. "

Joe Gebbia

Will

You

Digital

" You must have the ability to recognize good design and good user experience. These are core things at Airbnb. It doesn't matter which department you're in. "

" Design helps shape our everyday interactions through products, furniture, objects, or experiences. "

" As Chief Product Officer, I lead our product team to create simple, intuitive user experiences. "

" In New York, ingenuity goes hand-in-hand with the hustle to survive. "

" In the post-war United States, you had this race to the suburbs. Cities shrank, the suburbs got bigger - and the notion of community changed drastically. You went from all being very close together to all being spaced apart and slightly suspicious of one another. "

" Airbnb has proven that hospitality, generosity, and the simple act of trust between strangers can go a long way. "

" We believe that the best solutions come from solving your own problem. If you have a real problem, there's likely someone else who can relate. That's how Airbnb was born. "

" Staying at Airbnb listings gives me the opportunity to truly understand and experience the local culture of the countries I visit. "

Joe Gebbia

Experience

Opportunity

" Design can overcome our most deeply rooted stranger-danger bias. "

" Technology moves so quickly; you can't get comfortable with the business you have today because technology will progress. "

" We do believe in an inside-out culture. If we hold our hosts and guests to an expectation of acceptance and belonging, it has to start within our company. Otherwise, how on earth do we have the credibility to hold them accountable if we're not doing it to ourselves? "

" Airbnb is a trusted online marketplace for people to list, discover, and book unique accommodations around the world. From a private room to a private island, we offer an entertaining and personal way for travelers to unlock local experiences and see their surroundings through the eyes of a local. "

" We hire people who are smarter than us. "

Joe Gebbia

People

Who

" How do you convince somebody to host a stranger for the weekend? That's not a trivial thing. It's not something I think you can throw technology at, marketing at, or sales at. We threw design at it because that's all we knew, and in doing so, I feel like we brought a human touch to it, which is so needed. "

" We started Airbnb because, like many across the U.S. and in New York, we were struggling to pay our rent and decided to open up our living room to fellow artists coming to town for a design conference. Sharing our apartment allowed us to stay in our home and start our company. "

" To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for. "

Joe Gebbia

Design

Thinking

" High reputation beats high similarity. "

" I often stay in Tokyo's Daikanyama neighbourhood. You can go for a peaceful morning run along the Meguro river, and it is particularly incredible during cherry blossom season. "

" To be truly empathetic, we have to acknowledge that we're all human, we're all flawed, and that life can be difficult. "

" From natural disasters to the refugee crises, the impact we can have as individuals might seem limited. But as many of our hosts know, sharing your home for even a few nights can make a tremendous difference in someone's life. "

" Scheduled shipping is one of many inventions that has made New York a global capital of innovation and creativity - from Willis Carrier's invention of air conditioning in Buffalo and George Eastman's breakthrough film technology in Rochester to the rise of hip-hop in the South Bronx and the world's first cell phone call in Midtown Manhattan. "

" What I've realized is that the joy of meeting and greeting people from all around the world is universal. "

" We didn't invent anything new. Hospitality has been around forever. "