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" When healthcare is at its best, hospitals are four-star hotels, and nurses, personal butlers at the ready - at least, that's how many hospitals seem to interpret a government mandate. "

Alexandra Robbins

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" I was what's known as a floater. I could sit at the edge of most cafeteria tables, but was never a part of any one group. I was also a dork. And still am. And proud! "

Alexandra Robbins

" When I was in high school, I didn't feel like I had to pile on the APs in order to look good to colleges. High-achieving classmates didn't use private tutors. "

Alexandra Robbins

" A Health Affairs study comparing patient-satisfaction scores with HCAHPS surveys of almost 100,000 nurses showed that a better nurse work environment was associated with higher scores on every patient-satisfaction survey question. "

Alexandra Robbins

" Since 'The Overachievers' came out, I've been doing a lot of lectures and talking to kids across the country. "

Alexandra Robbins

" I would hate to be in high school now. Psychologists talk about the 'imaginary audience' that teens seem to feel they have around them and that makes them think they have to keep up their image all the time. Now with Facebook and MySpace and 24/7 online access, that imaginary audience has become real. "

Alexandra Robbins

" In the black sororities, they celebrate achievement academically, and they really do work toward community service. As much as the white sororities claim that's the case in their groups, it's not really so. White sororities focus on relationships. "

Alexandra Robbins

" When Department of Health and Human Services administrators decided to base 30 percent of hospitals' Medicare reimbursement on patient satisfaction survey scores, they likely figured that transparency and accountability would improve healthcare. "

Alexandra Robbins

" Popular kids don't necessarily know who they are because they're so busy trying to conform. It's the outcasts who are more attuned to who they are. They're more self-aware, more real. "

Alexandra Robbins

" I tend to focus on young people and on giving a voice to groups of people who don't normally get their voices heard. "

Alexandra Robbins

" You should wear what you want to wear and not worry about trying to paint yourself in a certain image because that self-awareness is what's going to help you become a more independent and more interesting and healthier adult. "

Alexandra Robbins

" Adults tell students that it gets better, that the world changes after school, that being 'different' will pay off sometime after graduation. But no one explains to them why. "

Alexandra Robbins

" Many of the differences that cause students to be excluded in school are actually the same qualities or skills that other people are going to admire, respect or value about that person in adulthood. "

Alexandra Robbins

" J. K. Rowling has said that she was bullied in school. She was a daydreamer and had her nose in books all the time, much like some of her characters today. "

Alexandra Robbins

" There are three elements to perceived popularity. A student has to be visible, recognizable and influential. "

Alexandra Robbins