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" Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale. "

Jeffrey Gitomer

Your

Business

Service

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" My mom and dad - they were always there. They were always on the set. They focused on our family life. The entertainment business wasn't the end-all. They weren't out to get the next big paycheck or the next big movie. It was about 'What can we do as a family.' "

" Some people regard private enterprise as a predatory tiger to be shot. Others look on it as a cow they can milk. Not enough people see it as a healthy horse, pulling a sturdy wagon. "

" Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business. "

" All the social things the consumer has gotten used to are being applied to business. "

" While big business gain subsidies and political access, small businesses drown in red tape, and individuals now risk being classified as terrorists for complaining about it. Economic globalisation is about homogenising differences in the worlds' markets, cultures, tastes and traditions. It's about giving big business access to a global market. "

" Being tall is an advantage, especially in business. People will always remember you. And if you're in a crowd, you'll always have some clean air to breathe. "

" Our decision to close on Sunday was our way of honoring God and of directing our attention to things that mattered more than our business. "

" Hospitality is central to the restaurant business, yet it's a hard idea to define precisely. Mostly, it involves being nice to people and making them feel welcome. You notice it when it's there, and you particularly notice it when it isn't. A single significant lapse in this area can be your dominant impression of an entire meal. "

" Personally, I've made myself a very small window of what I enjoy in this business, which is I love being a big part of the storytelling process. "

" It is one of my sources of happiness never to desire a knowledge of other people's business. "

" We don't have a monopoly. We have market share. There's a difference. "

" The engineering, analytics, design, testing, and delivery behind our products offer some of the hardest engineering and business challenges in the world. As we've brought our franchises into eSports and moved to digital delivery, it's become even more complex and exciting - which, in turn, has allowed us attract even more top talent. "

" We didn't know how to run a business, but we had dreams and talent. "

" I love travelling and going on wildlife safaris. I have an interest in astronomy. I like reading on current affairs, business and science. I love doing nothing if I can help it. "

" The number one thing I would say to someone who wants to start a business is if you really can't sleep at night and smack the passion out of yourself, then go for it, but if you can live a happy life working for someone else, do that. "

" If you owe the bank $100 that's your problem. If you owe the bank $100 million, that's the bank's problem. "

" Most salespeople would like to think of themselves as being rock stars, but they don't display the talent to match their definition. "

Jeffrey Gitomer

Talent

Stars

" Disbelief in magic can force a poor soul into believing in government and business. "

" Great Wass Island Preserve is a 1,579-acre Nature Conservancy jewel, a place of spectacular botanical interest, and Jonesport is situated on a postcard-pretty harbor. Tourism is not serious business in those parts - boat building and fishing are - and there are no signs telling how to get to Great Wass. But I know. "

" The great leaders are like the best conductors - they reach beyond the notes to reach the magic in the players. "

" I have always said that everyone is in sales. Maybe you don't hold the title of salesperson, but if the business you are in requires you to deal with people, you, my friend, are in sales. "

" When a nanotech company matures and becomes a real business, it becomes something else. It becomes a biotech company or a cleantech company or a memory chip company. Nanotechnology has fueled the core innovations in electronics and energy. "

" Being effective at social media, whether for business or personal use, means capturing people who have short attention spans. They're only a click away from a picture of a funny cat, so you have to make your thing more compelling than that cat. And that can be a high bar. "

" If you want to be the best salesperson, first you must be the best person. "

" No one on his deathbed ever said, I wish I had spent more time on my business. "

Paul Tsongas

Business

Wish

" An adaptable company is one that captures more than its fair share of new opportunities. It's always redefining its 'core business' in ways that open up new avenues for growth. "

" The odds of me coming into the rocket business, not knowing anything about rockets, not having ever built anything, I mean, I would have to be insane if I thought the odds were in my favor. "

Elon Musk

Business

Not Knowing

" If people like you, they'll listen to you, but if they trust you, they'll do business with you. "

" I come from the restaurant business; you're talking to a guy used to working 12, 14 hours a day. "