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" A prerequisite to empathy is simply paying attention to the person in pain. "

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" Scheduling down time as part of your routine is hard but worth it, personally, even professionally. "

" I think the smartest thing for people to do to manage very distressing emotions is to take a medication if it helps, but don't do only that. You also need to train your mind. "

" True compassion means not only feeling another's pain but also being moved to help relieve it. "

" Emotions are contagious. We've all known it experientially. You know after you have a really fun coffee with a friend, you feel good. When you have a rude clerk in a store, you walk away feeling bad. "

" Whenever we feel stressed out, that's a signal that our brain is pumping out stress hormones. If sustained over months and years, those hormones can ruin our health and make us a nervous wreck. "

" The more socially intelligent you are, the happier and more robust and more enjoyable your relationships will be. "

" Emotional 'literacy' implies an expanded responsibility for schools in helping to socialize children. This daunting task requires two major changes: that teachers go beyond their traditional mission and that people in the community become more involved with schools as both active participants in children's learning and as individual mentors. "

" But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job. "

" There is zero correlation between IQ and emotional empathy... They're controlled by different parts of the brain. "

" Making choices that improve things for all of us on the planet is an act of compassion, a simple act we can do any time we go shopping. "

" Teachers need to be comfortable talking about feelings. This is part of teaching emotional literacy - a set of skills we can all develop, including the ability to read, understand, and respond appropriately to one's own emotions and the emotions of others. "

" In a high-IQ job pool, soft skills like discipline, drive and empathy mark those who emerge as outstanding. "

" The emotional brain responds to an event more quickly than the thinking brain. "

" Societies can be sunk by the weight of buried ugliness. "

" The social brain is in its natural habitat when we're talking with someone face-to-face in real time. "

" Every morning, I go off to a small studio behind my house to write. I try to ignore all email and phone calls until lunchtime. Then I launch into the sometimes frantic busy-ness of a tightly scheduled day. "

" One way to boost our will power and focus is to manage our distractions instead of letting them manage us. "

" Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike. "

" If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far. "

" The other thing is that if you rely solely on medication to manage depression or anxiety, for example, you have done nothing to train the mind, so that when you come off the medication, you are just as vulnerable to a relapse as though you had never taken the medication. "

" Smart phones and social media expand our universe. We can connect with others or collect information easier and faster than ever. "

" I would say that IQ is the strongest predictor of which field you can get into and hold a job in, whether you can be an accountant, lawyer or nurse, for example. "

" Brain studies of mental workouts in which you sustain a single, chosen focus show that the more you detach from what's distracting you and refocus on what you should be paying attention to, the stronger this brain circuitry becomes. "