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" As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience. "
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" Although we have, in theory, abolished human slavery, recognized women's rights, and stopped child labor, we continue to enslave other species who, if we simply pay attention, show quite clearly that they experience parental love, pain, and the desire for freedom, just as we do. " Ingrid Newkirk