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" Companies need to have rules - that's a given - but they don't have to be shortsighted and lazy attempts at creating order. "
Travis Bradberry
Creating
Rules
Order
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" Exceptional employees don't possess God-given personality traits; they rely on simple, everyday EQ skills that anyone can incorporate into their repertoire. "
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" The best way to avoid falling prey to the opinions of others is to realize that other people's opinions are just that - opinions. Regardless of how great or terrible they think you are, that's only their opinion. Your true self-worth comes from within. "
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Great
You
Best
" Few things kill likeability as quickly as arrogance. Likable leaders don't act as though they're better than you because they don't think that they're better than you. Rather than being a source of prestige, they see their leadership position as bringing them additional accountability for serving those who follow them. "
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Think
Leadership
" Mistakes and pressure are inevitable; the secret to getting past them is to stay calm. "
Travis Bradberry
Past
Mistakes
Pressure
" Most people believe that their listening skills are where they need to be, even though they aren't. A study at Wright State University surveyed more than 8,000 people from different verticals, and almost all rated themselves as listening as well as or better than their co-workers. We know intuitively that many of them are wrong. "
Travis Bradberry
Believe
Better
Know
" While exceptional employees don't seek conflict, they don't run away from it either. They're able to maintain their composure while presenting their positions calmly and logically. They're able to withstand personal attacks in pursuit of the greater goal and never use that tactic themselves. "
Travis Bradberry
Run
Conflict
Goal
" Chewing gum actually lowers your cortisol levels, the hormone responsible for stress. But chewing gum doesn't just reduce stress, it also makes you more alert and improves your performance in memory-oriented tasks. It does so by increasing the blood flow to your brain and alerting your senses. "
Travis Bradberry
Brain
You
Stress
" There are a ton of qualities that can help you succeed, and the more carefully a quality has been studied, the more you know it's worth your time and energy. "
Travis Bradberry
Quality
Energy
Help
" When you're working hard and doing all you can to achieve your goals, anything that can give you an edge is powerful and will streamline your path to success. "
Travis Bradberry
Powerful
You
Success
" Gossipers derive pleasure from other people's misfortunes. It might be fun to peer into somebody else's personal or professional faux pas at first, but over time, it gets tiring, makes you feel gross, and hurts other people. "
Travis Bradberry
Time
Professional
Fun
" Too many talk about a company's leadership, referring to the senior most executives in the organization. They are just that: senior executives. Leadership doesn't automatically happen when you reach a certain pay grade. Hopefully you find it there, but there are no guarantees. "
Travis Bradberry
Organization
Reach
You
" It's easy to let your family suffer for your work. Many of us do this because we see our jobs as a means of maintaining our families. We have thoughts such as 'I need to make more money so that my kids can go to college debt-free.' "
Travis Bradberry
Thoughts
Work
Money
" Even though we don't always realize it, as the day goes on, we have increased difficulty exerting self-control and focusing on our work. As self-control wears out, we feel tired and find tasks to be more difficult, and our mood sours. "
Travis Bradberry
Find
Work
Feel
" When companies create ridiculous and demoralizing rules to halt the outlandish behavior of a few individuals, it's a management problem. There's no sense in alienating your entire workforce because you don't know how to manage performance. It makes a bad situation that much worse. "
Travis Bradberry
Management
Know
Problem
" There is no upside to making a disparaging remark about a colleague. If your remark is accurate, everybody already knows it, so there's no need to point it out. If your remark is inaccurate, you're the one who ends up looking like a jerk. "
Travis Bradberry
Need
Up
You
" Regardless of the magnitude of the decision, our brains make it hard for us to keep the perspective we need to make good choices. "
Travis Bradberry
Decision
Choices
Perspective
" Leadership is a mindset in action. So don't wait for the title. Leadership isn't something that anyone can give you - you have to earn it and claim it for yourself. "
Travis Bradberry
Yourself
Leadership
Action
" Teaching emotional intelligence skills to people with life-threatening illnesses has been shown to reduce the rate of recurrence, shrink recovery times, and lower death rates. "
Travis Bradberry
Intelligence
Skills
People
" In most cases, it's slight and often unintentional gaps in integrity that hold leaders, their employees, and their companies back. Despite their potential, these leaders harm their employees and themselves. "
Travis Bradberry
Integrity
Potential
Back
" When influential people speak, conversations spread like ripples in a pond. And those ripples are multidirectional; influencers inspire everyone around them to explore new ideas and think differently about their work. "
Travis Bradberry
New
Work
Inspire
" People with a growth mindset believe that they can improve with effort. They outperform those with a fixed mindset, even when they have a lower IQ, because they embrace challenges, treating them as opportunities to learn something new. "
Travis Bradberry
Growth
Challenges
People
" Common sense would suggest that having ability, like being smart, inspires confidence. It does, but only while the going is easy. The deciding factor in life is how you handle setbacks and challenges. People with a growth mindset welcome setbacks with open arms. "
Travis Bradberry
Growth
Smart
Confidence
" One thing an exceptional employee never says is, 'That's not in my job description.' Exceptional employees work outside the boundaries of job descriptions. "
Travis Bradberry
Employee
Work
Job
" Effective listening is something that can absolutely be learned and mastered. Even if you find attentive listening difficult and, in certain situations, boring or unpleasant, that doesn't mean you can't do it. You just have to know what to work on. "
Travis Bradberry
You
Find
Boring
" 'What is your desired salary?' The unwritten rule when it comes to salary is this: whoever proposes a number first loses. When you interview, you should never feel pressured to answer this question. Simply let your interviewer know that the most important thing to you is how well you fit the position. "
Travis Bradberry
Important
You
Interview
" When you take on more than the norm, your boss can't help but think that you're capable of a bigger role. This includes showing that you're willing to take risks by making innovative suggestions. "
Travis Bradberry
Think
Boss
Help
" Influential people are never satisfied with the status quo. They're the ones who constantly ask, 'What if?' and 'Why not?' They're not afraid to challenge conventional wisdom, and they don't disrupt things for the sake of being disruptive; they do it to make things better. "
Travis Bradberry
Better
Wisdom
People
" True confidence is firmly planted in reality. To grow your confidence, it's important to do an honest and accurate self-assessment of your abilities. If there are weaknesses in your skill set, make plans for strengthening these skills and find ways to minimize their negative impact. "
Travis Bradberry
Reality
Confidence
Impact
" Drinking lemon water as soon as you wake up spikes your energy levels physically and mentally. Lemon water gives you steady, natural energy that lasts the length of the day by improving nutrient absorption in your stomach. "
Travis Bradberry
Energy
You
Water
" Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter: people don't leave jobs; they leave managers. "
Travis Bradberry
Blame
Problems
Sun