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" Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all. "
Danny Meyer
Two
Hospitality
Present
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" A great restaurant is one that just makes you feel like you're not sure whether you went out or you came home and confuses you. If it can do both of those things at the same time, you're hooked. "
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" Hospitality is almost impossible to teach. It's all about hiring the right people. "
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" Union Square Cafe is all soul, not brain. "
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" You wouldn't have the same art on the walls at every restaurant or the same waiter uniforms. Neither should you have the same service style at every restaurant. "
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" Steak and its accompaniments - wine, vegetables, potatoes and generous desserts - is a primal source of pleasure to which many people can relate. "
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" My staff's job is to adjust to circumstances with technical precision and artful grace so that every patron has a wonderful experience. "
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" Life is a series of waves to be embraced and overcome. "
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" A cocktail done right can really show your guests that you care. "
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" At the base level, a burger is a piece of meat and a bun with something on it. It's simple but it seems to make a lot of people happy. "
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" The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different. "
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Hospitality
Important
Service
" A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes. "
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Mistakes
Restaurant
Great
" Constant, gentle pressure is my preferred technique for leadership, guidance, and coaching. "
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Guidance
Pressure
Coaching
" Hospitality knows no gender or race. "
Danny Meyer
Race
Gender
Knows
" When chefs like Wolfgang Puck became household names, that became a compelling reason for an intelligent young person to go into the cooking profession. There have been no waiters who have turned into household names. The service and hospitality aspects have clearly lagged behind the kitchen. "
Danny Meyer
Kitchen
Cooking
Hospitality
" In one respect, it's easier to open a restaurant in New York because you get more media attention than anywhere else. Almost everyone will try a new place once, irrespective of the reviews, because it's a spectator sport. "
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Respect
New York
Media
" Festive cocktails mean color, lots of color. "
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Festive
Color
Cocktails
" How can you franchise hospitality? "
Danny Meyer
Franchise
You
How
" In an age when so many groups are rolling out restaurants faster than your local baker makes donuts, my goal is that each restaurant feels hand-crafted. That they have their own soul. "
Danny Meyer
Own
Age
Soul
" It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream. "
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Job
Excellence
Performance
" One great worker equals three not-so-great workers, so it's worth paying terrific people not just for today but to find people that we think have upward mobility to become tomorrow's leaders. "
Danny Meyer
Think
Tomorrow
Today
" Shake Shack started off as a summer hot dog cart in Madison Square Park. It was not meant to be a company - it was completely accidental. It started off as an expression of community building. "
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Community
Summer
Hot
" It's always imperative to improve and to remain dynamic - or you'll become lunch, as opposed to serving it. "
Danny Meyer
Improve
Lunch
Serving
" My dad gave me the gene to enjoy cooking, and to enjoy consuming good food and wine. "
Danny Meyer
Good Food
Me
Wine