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" The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different. "
Danny Meyer
Hospitality
Important
Service
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" How can you franchise hospitality? "
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Franchise
You
How
" A great restaurant is one that just makes you feel like you're not sure whether you went out or you came home and confuses you. If it can do both of those things at the same time, you're hooked. "
Danny Meyer
Feel
Restaurant
Home
" A cocktail done right can really show your guests that you care. "
Danny Meyer
Cocktail
Done
Care
" Shake Shack started off as a summer hot dog cart in Madison Square Park. It was not meant to be a company - it was completely accidental. It started off as an expression of community building. "
Danny Meyer
Community
Summer
Hot
" It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream. "
Danny Meyer
Job
Excellence
Performance
" When chefs like Wolfgang Puck became household names, that became a compelling reason for an intelligent young person to go into the cooking profession. There have been no waiters who have turned into household names. The service and hospitality aspects have clearly lagged behind the kitchen. "
Danny Meyer
Kitchen
Cooking
Hospitality
" Hospitality exists when you believe that the other person is on your side. "
Danny Meyer
Side
Believe
Hospitality
" One great worker equals three not-so-great workers, so it's worth paying terrific people not just for today but to find people that we think have upward mobility to become tomorrow's leaders. "
Danny Meyer
Think
Tomorrow
Today
" Festive cocktails mean color, lots of color. "
Danny Meyer
Festive
Color
Cocktails
" A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes. "
Danny Meyer
Mistakes
Restaurant
Great
" It's always imperative to improve and to remain dynamic - or you'll become lunch, as opposed to serving it. "
Danny Meyer
Improve
Lunch
Serving
" Constant, gentle pressure is my preferred technique for leadership, guidance, and coaching. "
Danny Meyer
Guidance
Pressure
Coaching
" At the base level, a burger is a piece of meat and a bun with something on it. It's simple but it seems to make a lot of people happy. "
Danny Meyer
Meat
Happy
Lot
" Hospitality is almost impossible to teach. It's all about hiring the right people. "
Danny Meyer
People
Impossible
Teach
" Hospitality knows no gender or race. "
Danny Meyer
Race
Gender
Knows
" You wouldn't have the same art on the walls at every restaurant or the same waiter uniforms. Neither should you have the same service style at every restaurant. "
Danny Meyer
You
Style
Service
" My staff's job is to adjust to circumstances with technical precision and artful grace so that every patron has a wonderful experience. "
Danny Meyer
Experience
Job
Grace
" Life is a series of waves to be embraced and overcome. "
Danny Meyer
Waves
Series
Overcome
" Every restaurant needs to have a point of view. "
Danny Meyer
View
Restaurant
Point Of View
" Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all. "
Danny Meyer
Two
Hospitality
Present
" In one respect, it's easier to open a restaurant in New York because you get more media attention than anywhere else. Almost everyone will try a new place once, irrespective of the reviews, because it's a spectator sport. "
Danny Meyer
Respect
New York
Media
" Steak and its accompaniments - wine, vegetables, potatoes and generous desserts - is a primal source of pleasure to which many people can relate. "
Danny Meyer
Wine
Many
Vegetables
" My dad gave me the gene to enjoy cooking, and to enjoy consuming good food and wine. "
Danny Meyer
Good Food
Me
Wine
" Union Square Cafe is all soul, not brain. "
Danny Meyer
Union
Square
Soul