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" I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground. "

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" I'd say my mother made more of a difference to me than anyone else did. I know that's a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II. "

" One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title. "

" I forgive all personal weaknesses except egomania and pretension. "

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" The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality. "

" I tell my employees that we're in the service business, and it's incidental that we fly airplanes. "

" The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window. "

" When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew. "

" Power should be reserved for weightlifting and boats, and leadership really involves responsibility. "

" You can't have a mid-life crisis in the airline industry because every day is a crisis. "

" A company is stronger if it is bound by love rather than by fear. "

" Just because you don't announce your plan doesn't mean you don't have one. "

" I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation, and I walked up to it and I kissed that baby on the lips and I cried. "

" Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that. "