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" I initially wanted to be a teacher, and then I was going to become an engineer and build bridges and highways, but pretty soon I went into the business world. I never did get to be a teacher except in a different way. "

Louis V. Gerstner, Jr.
World
Build
Bridges
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" We do not need Departments of Commerce, Labor, and Education; we need a single Department of Skills that will promote an integrated approach to global competitiveness. "
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" It's about communication. It's about honesty. It's about treating people in the organization as deserving to know the facts. You don't try to give them half the story. You don't try to hide the story. You treat them as - as true equals, and you communicate and you communicate and communicate. "
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" What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace. "
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" What I'm trying to do is deliver results, not promises; results, not vision; results, not concepts. The world is cynical about IBM's promises. "
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" Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability. "
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" Compensation needs to be predominately performance-driven. If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. "
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" Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding. "
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" The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist. "
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" The Internet is ultimately about innovation and integration, but you don't get the innovation unless you integrate Web technology into the processes by which you run your business. "
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" When I arrived at IBM, there were 'Team' signs all around. I asked, 'How do people get paid?' They told me, 'We pay people based on individual performance.' "
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" Whether the task is fixing health care, upgrading K-12 education, bolstering national security, or a host of other missions, the U.S. is better at patching problems than fixing them. "
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" My parents worked enormously hard to put four children through college. We didn't have a lot of money. "
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" The real mechanism for corporate governance is the active involvement of the owners. "
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" The value that some analysts put on revenue vs. what they put on profit is out of whack. If you can grow real cash earnings, that's 80% of what you ought to do, and the revenue component is 20%. "
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" People don't do what you expect but what you inspect. "
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People
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" A lot of people saved IBM. Yes, I was the leader of that team, but I could never have done it without a group of IBMers helping me. "
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" Watch the turtle. He only moves forward by sticking his neck out. "
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" I firmly believe that IBM's size can be used to its advantage. "
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" I'm leery of legislative solutions to what is morality. "
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" The next thing is: we can make IBM even better. We brought IBM back but we're gunning for leadership. "
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" You know, you don't need a leader to sort of administer something that's going very well. In fact, in one sense, an overly ambitious person in that circumstance can probably screw it up. "
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" The world is full of CEOs that think that just because they write a memo or they write a letter inside an annual report or they give a little video speech that gets sent around the company, they think that's what's really going to affect employees. "
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" Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes. "
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" I want to become a student. I want to read Chinese history and go on a dig. "
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" When a manufacturing company in Spain looks to IBM for a solution to a problem, they expect us to bring the best of IBM worldwide to it, not just the experience of IBM Spain. "
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" Our military should be trained and structured around missions, not the elements of air, water, and land. "
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