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" If life was so easy that you could just go buy success, there would be a lot more successful companies in the world. "
Louis V. Gerstner, Jr.
Life
Successful
Success
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" Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding. "
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" The Internet is ultimately about innovation and integration, but you don't get the innovation unless you integrate Web technology into the processes by which you run your business. "
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" Whether the task is fixing health care, upgrading K-12 education, bolstering national security, or a host of other missions, the U.S. is better at patching problems than fixing them. "
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" People don't do what you expect but what you inspect. "
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" I initially wanted to be a teacher, and then I was going to become an engineer and build bridges and highways, but pretty soon I went into the business world. I never did get to be a teacher except in a different way. "
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" We do not need Departments of Commerce, Labor, and Education; we need a single Department of Skills that will promote an integrated approach to global competitiveness. "
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" Successful enterprises are built from the ground up. You can't assemble them with a bunch of acquisitions. "
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" Watch the turtle. He only moves forward by sticking his neck out. "
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" When a manufacturing company in Spain looks to IBM for a solution to a problem, they expect us to bring the best of IBM worldwide to it, not just the experience of IBM Spain. "
Louis V. Gerstner, Jr.
Problem
Experience
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" I think that my leadership style is to get people to fear staying in place, to fear not changing. "
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" What I'm trying to do is deliver results, not promises; results, not vision; results, not concepts. The world is cynical about IBM's promises. "
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World
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" This really is a merger of equals. I wouldn't have come back to work for anything less than this fantastic opportunity. This lets me combine my two great loves - technology and biscuits. "
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Work
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" When I arrived at IBM, there were 'Team' signs all around. I asked, 'How do people get paid?' They told me, 'We pay people based on individual performance.' "
Louis V. Gerstner, Jr.
Me
Team
Signs
" What we believe is going to be very important is the delivery of traditional software and services and hardware over the Net. That's a form of electronic marketplace. "
Louis V. Gerstner, Jr.
Believe
Over
Net
" I firmly believe that IBM's size can be used to its advantage. "
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" The real mechanism for corporate governance is the active involvement of the owners. "
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Active
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" Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability. "
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Priorities
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" I want to become a student. I want to read Chinese history and go on a dig. "
Louis V. Gerstner, Jr.
Dig
Want
History
" You can never be comfortable with your success, you've got to be paranoid you're going to lose it. "
Louis V. Gerstner, Jr.
Lose
You
Success
" I'm leery of legislative solutions to what is morality. "
Louis V. Gerstner, Jr.
Morality
Solutions
Legislative
" Compensation needs to be predominately performance-driven. If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. "
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Compensation
Nobody
Believe
" Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes. "
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" I want to take IBM back to its roots. "
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Roots
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Back
" The networked world offers the promise that maybe the information technology industry will start to, for the first time in a decade or so, address CEO-level issues. "
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" You know, you don't need a leader to sort of administer something that's going very well. In fact, in one sense, an overly ambitious person in that circumstance can probably screw it up. "
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Know
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" A lot of people saved IBM. Yes, I was the leader of that team, but I could never have done it without a group of IBMers helping me. "
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Team
People
Me
" My parents worked enormously hard to put four children through college. We didn't have a lot of money. "
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Children
College
Hard
" The fundamental issue is: In the world of the Internet, is there a place for a packager of services? Does the customer want to go surf the Net and go to every one of 50,000 Web sites? Or will people pay a reasonable amount for somebody to go out and preselect and package what they want? My guess is they will both coexist. "
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" I've been accepted at Cambridge University. I want to study Chinese history and archaeology. I want to become a student. I want to read Chinese history and go on a dig. "
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