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" I think cable has been under-appreciated for its contribution to society. "
Brian L. Roberts
Think
Contribution
Society
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" What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable. "
Brian L. Roberts
Phone
People
Experience
" We took the brains out of the set-top box and put it in the cloud. Having our software in the cloud gives consumers the ability to click their remote control and navigate through thousands of choices in a simple and elegant way. That's magic. "
Brian L. Roberts
Cloud
Magic
Control
" You can't just buy the sports section of 'The New York Times.' You take the whole paper. "
Brian L. Roberts
Paper
You
Sports
" It seemed to me the perfect company for the 21st century would be one that was technology-orientated with great content and national scale. "
Brian L. Roberts
Great
Company
Perfect
" We provide a breadth of live and catch-up content - what we define as this season's content, none of which is available in the Netflix rerun world. "
Brian L. Roberts
Netflix
World
Live
" I can get my voicemail transcribed and sent to me as e-mail. I want to be able to have my address book and all my life come up on my TV and video chat. The whole telecommunications experience through a wire is still very relevant. "
Brian L. Roberts
Up
Life
Experience
" We are a mixed marriage, so our kids were raised with a little less Judaism than I was raised with. "
Brian L. Roberts
Kids
Judaism
Little
" You have to have a business model you believe in and like. "
Brian L. Roberts
Business
You
Model
" We have a broad, well-positioned company, so when 'Minions' comes out, it can be in theme parks all over the world. We own Fandango. We can advertise on a network. We can have the characters pop up on the Golf Channel. "
Brian L. Roberts
Company
World
Theme
" In our case, one of my earliest experiences working in the company was being asked to be on Ted Turner's board, and I saw that the value creation from owning networks was stunning - new channels, international opportunities, synergy, many things that Turner Broadcasting built for decades. "
Brian L. Roberts
Value
Opportunities
Creation
" If you drop a channel, you're incredibly unpopular, and if you pass along a rate increase, you're incredibly unpopular. "
Brian L. Roberts
Drop
You
Unpopular
" We support an open Internet and having rules - the right kind of rules that are legally enforceable and allow for investment and innovation. "
Brian L. Roberts
Support
Rules
Internet
" Our products weren't getting some of the excitement they deserved because you were waiting on hold on the phone, or we missed an appointment. "
Brian L. Roberts
You
Missed
Phone
" Many years ago, Bill Gates said that one day we'd be able to click on the shoes of a character in a TV show and buy them online. Whether that happens or not, are you thinking about new ways to combine your assets in programming, customer knowledge, and technology? "
Brian L. Roberts
Knowledge
Day
Character
" In the case of Comcast, we're taking a lot of our technology into the cloud, so you don't need a new box every time you want to innovate. And it's all speeding up. "
Brian L. Roberts
Cloud
You
Want
" We are going to have a suite of products that you subscribe to - television, high-speed Internet, phone, home security, energy management, maybe even health care - and we are going to have many customers that are going to buy those products directly from us. "
Brian L. Roberts
Home
Management
Care
" I think Jay Leno is fantastic. "
Brian L. Roberts
Jay
I Think
Fantastic
" Verizon had just come out with FiOS, and AT&T had U-verse. We came up with a couple of options, and then our marketing people came in and said, 'What do you think of Xfinity?' "
Brian L. Roberts
Marketing
You
People
" NBC News will help define Comcast. "
Brian L. Roberts
NBC
Define
News
" It's a huge mistake not to embrace social media. We need to stay in touch and stay relevant to young people. "
Brian L. Roberts
People
Media
Mistake
" I go back to when we met with the late Steve Jobs. He couldn't understand why we didn't put Wi-Fi in every cable set box. And I literally went home and said, 'Tell me again - what's Wi-Fi?' "
Brian L. Roberts
Back
Late
Home
" If you had to pay separately for just PBS, probably, sadly, not a majority of Americans would do that. So there's many channels, whether it's Discovery Channel or C-SPAN or many, many others, that just aren't viable. "
Brian L. Roberts
Many
You
Pay
" Comcast NBCUniversal has an incredible array of brands and ways to deliver those brands and experiences for consumers. "
Brian L. Roberts
Ways
Incredible
Experiences