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" If you had to pay separately for just PBS, probably, sadly, not a majority of Americans would do that. So there's many channels, whether it's Discovery Channel or C-SPAN or many, many others, that just aren't viable. "

Brian L. Roberts

Many

You

Pay

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" It's a huge mistake not to embrace social media. We need to stay in touch and stay relevant to young people. "

" Comcast NBCUniversal has an incredible array of brands and ways to deliver those brands and experiences for consumers. "

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" I can get my voicemail transcribed and sent to me as e-mail. I want to be able to have my address book and all my life come up on my TV and video chat. The whole telecommunications experience through a wire is still very relevant. "

Brian L. Roberts

Life

Experience

" What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable. "

" NBC News will help define Comcast. "

" If you drop a channel, you're incredibly unpopular, and if you pass along a rate increase, you're incredibly unpopular. "

" Many years ago, Bill Gates said that one day we'd be able to click on the shoes of a character in a TV show and buy them online. Whether that happens or not, are you thinking about new ways to combine your assets in programming, customer knowledge, and technology? "

" We provide a breadth of live and catch-up content - what we define as this season's content, none of which is available in the Netflix rerun world. "

" We took the brains out of the set-top box and put it in the cloud. Having our software in the cloud gives consumers the ability to click their remote control and navigate through thousands of choices in a simple and elegant way. That's magic. "

" You can't just buy the sports section of 'The New York Times.' You take the whole paper. "