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" I work for the Chicago Cubs, a team with a following so loyal and adoring and a history so forlorn that we were known nationwide as the Loveable Losers. "

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" When people you don't know say nice things about you, if you allow yourself, even subconsciously, to attach a shred of meaning to it, when the opposite happens, when people you don't know say bad things about you, you can't attach that same meaning. "

" I believe in the First Amendment. But I also believe we should be mindful of how other people feel. "

" When I was writing or competing in individual sports, it felt unfulfilling and lonely. When I was able to find a group of people I believed in and liked, that all worked in pursuit of a common goal, it felt incredibly rewarding. "

" It's a natural push and pull that exists in any sports organization. When you are in a big market and then you win, and you're up against the Yankees, and ratings are what they are and attendance is what it is, no one wants to go backwards; as a business, you don't want to go backwards. "

" The leadoff-hitter thing, I think, it's always nice to have an established leadoff hitter and to have someone who can really get on base and set the tone. "

" I do think we can be honest and upfront that certain organizations haven't gotten the job done. That's the approach we took in Boston. We identified certain things that we hadn't been doing well, that might have gotten in the way of a World Series, and eradicated them. "

" I chose my classes based on which professors did not take attendance, and then I traded Padres tickets for notes from class. I wasn't the student of the month. "

" Whoever your boss is, or your bosses are, they have 20 percent of their job that they just don't like. "

" The Cubs, we built one of best farm systems - I think for a while there, it was the best farm system in baseball. And that was great. It got a lot of attention. But we didn't want the credit for the farm system. What we wanted was to see if we could do the tricky part, which was turn a lauded farm system into a World Series champion. "

" As I sat back and imagined what my transition from the Red Sox might be, I thought it would smell more like champagne than beer, I guess you would say. "

" We've made plenty of mistakes. But the ones that we've hit on, we've gotten lucky with some impact guys back, some best-case scenarios as far as how the guys have turned out. "

" I believe in our players. That's why they're here. I also know slumping is part of baseball. What's surprising is sometimes when it lasts awhile, for really good players when it lasts awhile. "

" Something as simple as transparency is really scalable because it quickly impacts the culture. And the culture is something everyone feels. If upper management is really transparent with everyone, that has this amplifying effect. Then you tend to attract players who operate that way, on the same wavelength, and coaches and fans. "

" Communication is different in the clubhouse than it is in a boardroom. The heartbeat that exists in the clubhouse, you don't find that same type of heartbeat in the front office. "

" If the seller has a player that they think is going to have a lot of value, they're aware of it, protect that value. You have to go get it. That's the way the trade market works. "

" You're not always going to get the outcomes you feel like your talent deserves, that you feel like the big picture deserves. And what's real is how do you respond in those situations? "

" I used to follow people home. I just like being anonymous so much that I would follow people home because they didn't know who I was, and I could watch them. I know how that sounds. I could not exist but observe. "

" No one is immune to needing to sit or needing to go down at the right time, and you want to give guys a chance. "

" If I let my brain follow its path unfettered, it would be kinda ugly. "

" The only time I think about my contract is when I'm asked about it by the media. "

" I think people want the Cubs to succeed, and by extension, they want people associated with the Cubs to succeed. "

" I don't know if I could go to another run-of-the-mill baseball department and work because it would probably feel like work. In Boston and Chicago, it doesn't feel like work. It feels like a privilege. "

" If you reach a point where your entire farm system is in the big leagues, you've traded a couple guys for players who are now in the big leagues, you know what you do? You start over in your farm system, and you keep developing the talented players you have. "

" Baseball is a game based on adversity. It's a game that's going to test you repeatedly. It's going to find your weaknesses and vulnerabilities and force you to adjust. That adversity, in the big picture, is a really good thing because it shows you where your weaknesses are. It gives you the opportunity to improve. "

" I'm not going to try to deny that I'm a Red Sox fan. I grew up a Red Sox fan, had a great decade here that I really enjoyed, and that will always be a part of me. "

" I love being in a city that's playing October baseball, where you can just feel everyone captivated by the ball club, everyone walking around tired from staying up late, prioritizing baseball above all else. It's a great phenomenon. "

" I don't want to be buried in a Red Sox casket. "

" You've just got to kind of play the hand you're dealt. "

" It took me coming to the Midwest to realize I was the jerk. People are so nice here. They're so grounded. "

" This game will make you cry more often than not. "