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" Whoever your boss is, or your bosses are, they have 20 percent of their job that they just don't like. "

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" Even over time, with a stable coaching staff and one manager who is fantastic and been in place for a long time, you can't ever defer and stay out of the clubhouse because you don't want to get in the way. "

" No one is immune to needing to sit or needing to go down at the right time, and you want to give guys a chance. "

" It's always different when a guy gets drafted and developed and comes up in his first organization and makes an impact. There's something special and timeless about it. "

" I work for the Chicago Cubs, a team with a following so loyal and adoring and a history so forlorn that we were known nationwide as the Loveable Losers. "

" When people you don't know say nice things about you, if you allow yourself, even subconsciously, to attach a shred of meaning to it, when the opposite happens, when people you don't know say bad things about you, you can't attach that same meaning. "

" You have years where most things go your way, and you have years where more things than usual seem like a challenge. "

" I used to follow people home. I just like being anonymous so much that I would follow people home because they didn't know who I was, and I could watch them. I know how that sounds. I could not exist but observe. "

" If the seller has a player that they think is going to have a lot of value, they're aware of it, protect that value. You have to go get it. That's the way the trade market works. "

" The leadoff-hitter thing, I think, it's always nice to have an established leadoff hitter and to have someone who can really get on base and set the tone. "

" Tolerance is important, especially in a democracy. The ability to have honest conversations, even if you come from a different place, a difference perspective, is fundamentally important. "

" Typically, it takes young players years to adjust to life in the big leagues and to start performing up to their capabilities. Most of the blame for this rests on these ridiculous old baseball norms that say young players are to be seen and not heard. "

" Something as simple as transparency is really scalable because it quickly impacts the culture. And the culture is something everyone feels. If upper management is really transparent with everyone, that has this amplifying effect. Then you tend to attract players who operate that way, on the same wavelength, and coaches and fans. "

" If multiple starting pitchers underperform at the same time, it's always going to leave you in a stretch where it's hard to play better than .500 baseball. "

" To win the World Series, you have to be able to do a lot of things well. "

" I don't know if I could go to another run-of-the-mill baseball department and work because it would probably feel like work. In Boston and Chicago, it doesn't feel like work. It feels like a privilege. "

" The only time I think about my contract is when I'm asked about it by the media. "

" I don't think facing one of your own active pitchers would be a good idea, unless I got super lucky and hit a ball through the middle or something. That would not be good. I'd pull every muscle in my body. "

" If I let my brain follow its path unfettered, it would be kinda ugly. "

" You can't go through life thinking about what could go wrong. "

" You've just got to kind of play the hand you're dealt. "

" It's best not to think about winning or losing trades anyway, because the best ones work out for both teams. But, as a rule, if you're the team that's selling - if you're out of it, and you're trading with a team that's in it - you usually have the pick of just about their whole farm system, with a few exclusions. "

" The goals is to create a really high 'floor' for this organization, where the 'off' years are years where you might win in the high-80s and sneak a division or a wild card or win 90 games and get in and find a way to win in October. And the great years, you win 103 and win the whole thing. "

" I ended up staying 10 years in Boston. It was nine as GM but 10 years there. That seemed about right: long enough to try to make a difference and try to contribute to winning teams and some championships. "

Make A Difference

" If we can't find the next technological breakthrough, well, maybe we can be better than anyone else with how we treat our players and how we connect with players and the relationships we develop and how we put them in positions to succeed. "

" Watching the Dodgers perform at a really high level is a nice reminder to us as to how high the bar is. "

" I believe in the First Amendment. But I also believe we should be mindful of how other people feel. "

" You just make the right baseball decision. You don't necessarily worry about somebody's feelings or anything like that. You make the right baseball decision for the team first and then for the player's development as importantly. "

" The 'Chicago Sun-Times,' I remember, ran a full-page, front-page photo-shop of me walking on water across Lake Michigan, as if by showing up I was going to miraculously fix the team's fortunes. Imagine their disappointment, then, when I announced a long-term rebuilding plan focused on acquiring young players and winning in five years. "

" I believe in our players. That's why they're here. I also know slumping is part of baseball. What's surprising is sometimes when it lasts awhile, for really good players when it lasts awhile. "

" It's hypocritical to say when things are going well, 'Interview me. Ask me how great I am. Ask me about family and personal life.' At some point later, when someone wants information and you want to draw the line, how do you do that? "