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" Mediators do not choose the conflicts they became involved in, but the parties to the conflict choose the mediator. Their participation as intermediaries is based on the trust of all the conflicting parties. "
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" Boldness doesn't mean rude, obnoxious, loud, or disrespectful. Being bold is being firm, sure, confident, fearless, daring, strong, resilient, and not easily intimidated. It means you're willing to go where you've never been, willing to try what you've never tried, and willing to trust what you've never trusted. Boldness is quiet, not noisy. " Mike Yaconelli