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" When you're running a company, you have employees - lots of them - that can interrupt your schedule. You have customers that can interrupt your schedule. You have a certain obligation to wave the flag because people expect to get out and wave the flag. The number of ways that others can command your time is high. "

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" We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either. "

Steve Ballmer

Believe

Reality

" Microsoft's culture is very strong. "

" You've got to remember there's intense competition between Microsoft and Amazon. "

" I don't know what a monopoly is until somebody tells me. "

Steve Ballmer

Know

Until

" I think it would be absolutely reckless and irresponsible for anyone to try and break up Microsoft. "

" I think our leadership team is a highly accountable leadership team. "

" Certainly, we continue to bring in new people. We'll hire, net new, over 4,000 people this year, and attract great people into the company. I'm very bullish about the employee base and what it can accomplish. "

" Our company has to be a company that enables its people. "

" There's no chance that the iPhone is going to get any significant market share. "

Steve Ballmer

Going

Chance

" If we see an opportunity in the software/hardware seam, we're going to take it. "

" And then you take a look at Spaces, there is this great innovation that came out of nowhere. We have the number one blogging site in the world because of the innovation that's there. "

" My children - in many dimensions they're as poorly behaved as many other children, but at least on this dimension I've got my kids brainwashed: You don't use Google, and you don't use an iPod. "

" I have lots of sources of information about what's going on at the company. I think I have a pretty good pulse on where we are and what people are thinking. "

" Google's not a real company. It's a house of cards. "

" The number one benefit of information technology is that it empowers people to do what they want to do. It lets people be creative. It lets people be productive. It lets people learn things they didn't think they could learn before, and so in a sense it is all about potential. "

" Great companies in the way they work, start with great leaders. "

" All companies of any size have to continue to push to make sure you get the right leaders, the right team, the right people to be fast acting, and fast moving in the marketplace. We've got great leaders, and we continue to attract and promote great new leaders. "

" One capability every business is expected to have is the capability to make money. It requires a certain kind of discipline, a certain kind of mindset. "

" Linux is a cancer that attaches itself in an intellectual property sense to everything it touches. "

" I come back to the same thing: We've got the greatest pipeline in the company's history in the next 12 months, and we've had the most amazing financial results possible over the last five years, and we're predicting being back at double-digit revenue growth in fiscal year '06. "

" I have never, honestly, thrown a chair in my life. "

" So, I think the output of our innovation is great. We have a culture of self-improvement. I know we can continue to improve. There is no issue. But at the same time, our absolute level of output is fantastic. "

" Look at the product pipeline, look at the fantastic financial results we've had for the last five years. You only get that kind of performance on the innovation side, on the financial side, if you're really listening and reacting to the best ideas of the people we have. "

" What we've gone through in the last several years has caused some people to question 'Can we trust Microsoft?' "