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" Who was the first person to fly across the Atlantic? Lindbergh. Who was the second? No idea. "

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" Virtually every real breakthrough in technology had a bubble which burst, left a lot of people broke who'd invested in it, but also left the infrastructure for this next golden age, effectively. "

" Proprietary software grew up, starting really in the 1980s, as an alternative and that became the dominant model with the rise of companies like Microsoft and Oracle and the like. "

" The thing we should all be looking for are people who want to make a difference. I'm a big believer in the Silicon Valley religion of the power of markets. But I also believe in our obligation to give back, and to give back in the way we do business, to create more value than we capture for ourselves. "

" Just as the PC bled back into industrial economy, I think the Internet is going to bleed back into our overall economy and have a transformative effect on major sectors that we don't yet foresee. "

" If you are extremely well known and have a very desirable product, then yes, you probably do suffer a bit from piracy, in the same way that if you make a lot of money, you pay more in taxes than if you don't make any money. "

" I think that companies always become complacent, over time. Or most companies, that is. "

" I personally own six or seven thousand books, so I - and I certainly don't want to see them go away. "

" Empowerment of individuals is a key part of what makes open source work, since in the end, innovations tend to come from small groups, not from large, structured efforts. "

" Everybody who goes into government gets somewhat chewed up in the process. Being a senior appointee is like being at a startup, only more so: You run into opposition from the entrenched oligopoly of contractors whose business model is to extract as much money from government as possible for doing as little as possible. "

" A book is always a dialogue with other readers and other books. "

" I think Microsoft will have to change. I think that the business of Microsoft, the company of Microsoft, is going to continue to succeed. But I think the business model of Microsoft is going to have to change. "

" There are a lot of lousy conferences that pander to sponsors. They end up creating an opportunity for boring speakers who are paid shills for their companies. We still get a few of those, but we really try to police it. Think about who the audience is and what works for them, and deliver high-quality content. "

" A short, glorious life in service of a greater good - say, the life of the Spartans at Thermopylae, or the pilots in the Battle of Britain, of whom Winston Churchill said 'Never have so many owed so much to so few,' - that is worth praising. But for glory alone? I think not. "

" Money is like gasoline during a road trip. You don't want to run out of gas on your trip, but you're not doing a tour of gas stations. You have to pay attention to money, but it shouldn't be about the money. "

" While the willingness of the ancient Greeks to sacrifice their lives for glory brings tears to my eyes, I cannot ultimately condone the choice of Achilles. "

" This whole idea of visibility by the public creates a pretty powerful lever. In the new transparency era, you are able to make change you would otherwise have difficulty making. It's no longer possible for somebody just to bury the problem. It's the reason why things like WikiLeaks are important. "

" Amazon is now the definitive source for data about whole sets of products - fungible consumer products. EBay is the authoritative source for the secondary market of those products. Google is the authority for information about facts, but they're relatively undifferentiated. "

" So many technologies start out with a burst of idealism, democratization, and opportunity, and over time, they close down and become less friendly to entrepreneurship, to innovation, to new ideas. Over time, the companies that become dominant take more out of the ecosystem than they put back in. "

" What new technology does is create new opportunities to do a job that customers want done. "

" A lot of my energy is going to Code for America, Jen Pahlka's non-profit startup. We're doing a lot of great work teaching government how to apply technology and changing the culture of government. "

" I find that creative streak I think often leads in programmers to be good predictors of where culture as a whole is going to go. And that is where I think I've tried over the years to in some ways use my customers as a filter or a predictor of where technology as a whole is going to go. Or where the world as a whole is going to go. "

" The fact that there's all these really messed-up people on the Internet is not a statement about the Internet. It is a statement about those people and what they do, and we need to basically say that you guys are doing something unacceptable and not generalise it into a comment about 'this is what's happening to the blogosphere.' "

" An invention has to make sense in the world it finishes in, not in the world it started. "

" We often get blinded by the forms in which content is produced, rather than the job that the content does. "

" People don't care about books. They care about ideas. "

" There is a possibility of fresh talent coming to work for the government. Millennials are the most public-spirited generation since the 1960s. There is an opportunity to harness that generation and make government service cool again. "

" There's not a single business model, and there's not a single type of electronic content. There are really a lot of opportunities and a lot of options and we just have to discover all of them. "

" A lot of the websites built through the 1990s used Perl. The first webmaster of Sun Microsystems coined a wonderful phrase. He said Perl is the duck tape of the Internet - it's this language that people would write all these scripts that make things just work. "

" I've been deeply influenced by Aristotle's idea that virtue is a habit, something you practice and get better at, rather than something that comes naturally. 'The control of the appetites by right reason,' is how he defined it. "

" Why did Google, for example, recently decide to offer free 411 service? I haven't talked to people at Google, but it's pretty clear to me why. It's because of speech recognition. It has nothing to do with 411 service: it has to do with getting a database of voices, so they don't have to license speech technology from Nuance or someone else. "