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" You don't know what's going to happen in our business a year from now... so you have to be flexible and adaptable, and that's what we try to do. "
Bruce Nordstrom
You
Business
Try
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" The 1970s crystallized the service mantra as we now know it. "
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" I can remember in my lifetime when we used to argue with customers. "
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" Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers. "
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" Heck, nobody gets along perfectly. But what we have is respect for one another. We have a system where one guy can veto anything. "
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