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" You must always be able to predict what's next and then have the flexibility to evolve. "

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" I love software and I love technology. "

" Most of all, I discovered that in order to succeed with a product you must truly get to know your customers and build something for them. "

" Nothing is more important, certainly during these times of artificial intelligence, than our public education. And as it continues to grow and evolve, I think you and I know this is going to be critical that we are constantly training and retraining and creating these next-generation jobs. "

" Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ your expertise at your own company. "

" In school all I wanted to do was build technology. That's what I loved. "

" You look to Google, you see this incredible world of information, you see the advertising, but you also get Google Analytics. And Google Analytics coupled with Salesforce's sales and service and marketing means that both of our customers are going to have customer insights that they've never had before. That is really exciting. "

" If someone asks me what cloud computing is, I try not to get bogged down with definitions. I tell them that, simply put, cloud computing is a better way to run your business. "

" The antidote to inequality is equality. The question is how do you achieve equality? I believe that, for business, which is where I can speak, we have to shift from shareholder maximization to stakeholder maximization. "

" We need a new generation of executives who understand how to manage and lead through data. And we also need a new generation of employees who are able to help us organize and structure our businesses around that data. "

" I want to remind everyone that we have a no alcohol policy at Salesforce. Alcohol is a drug, and having alcohol on a Salesforce premise is simply unfair to the Ohana who either do not want it or are intolerant of it. "

" In business, we say that people overestimate what you can do in a year and underestimate what you can do in a decade. This is true in philanthropy as well. "

" I think a lot of people don't understand how deep AI already is in so many things. "

" Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way. "

" Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers. "

" Journalists immediately think of me as a resource for a quote or comment because they know that I will be available to offer fresh insight and meet their deadlines. "

" The only constant in the technology industry is change. "

" The whole concept of data science is that the software becomes the expert, and you, as the average user, are able to understand what's going on. "

" The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation. "

" Technology's always taken jobs out of the system, and what you hope is that technology's going to put those jobs back in, too. That's what we call productivity. "

" A lot was happening in A.I. But I also realized it wasn't clear what Salesforce's role in A.I. was. That's when we started acquiring quite a few artificial intelligence companies, maybe a dozen. "

Artificial Intelligence

" I always knew I wanted to be an entrepreneur. I started my own software company in high school and went to college to study entrepreneurship. "

" You can do things in every part of the world. You can do things in every discipline. You can do large things, you can do small things. But it takes a while to figure out what you actually want to do. And it changes. As you change your interests and desires in philanthropy change, I think you have to be open to that change. "

" The bigger and more successful Salesforce becomes, the more we'll invest in our public schools, the more we will invest in homeless, the more we will invest in public hospitals, the more we will invest into NGOs. "

" I like to be in locations that I kind of feel are very creative, that stimulate me in a creative process. "