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" Amazon is famously run by studying and responding to its own data; yet when it comes to promotions, decisions are often subjective and guided by human emotions and petty political dynamics. "

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" The emergence of Uber X was really the most important pivot maybe in the history of Silicon Valley. It's a vast majority of Uber's revenues, and so that flexibility and the rapid growth and the fighting the battles, it's all Travis. You can't take any credit away from him. "

Brad Stone

History

Growth

Fighting

" Until you prove yourself, modeling the behavior of iconoclasts is dangerous. "

" A lot of the drawbacks, a lot of the difficulties that Uber has had, have been completely predictable, and they handled them poorly, so by their own standards they made a lot of mistakes, and I think that they would admit that. "

" No matter how hard we strive for objectivity, writers are biased toward tension - those moments in which character is forged and revealed. "

" I spend a little bit of time exploring why the companies that were doing smartphone ride-hailing before Uber, why they failed. "

" Executives are rarely comfortable speaking on the record, particularly in secretive Silicon Valley companies. "

" I don't think value to the customer is achieved at the expense of employees' welfare. "

" Uber, and Airbnb to a different extent, implemented the same battle plan. Bezos is an investor in both companies and, to some degree, has relationships with both CEOs. It is not a surprise that they are heirs to Amazon. "

" I think it's a competitive advantage that both Amazon and Google and other tech companies have over a lot of their counterparts. They take big risks and are pioneering new markets with the promise of big rewards. It's why Amazon is kind of reliably starting new businesses and opening kind of new frontiers. "

" Airbnb is a company with values around hospitality. "

" I think for Amazon's customers, it offers a kind of addictive service - the ability to shop without leaving your house, the ability to read without going to a bookstore or a library. "

" Life inside successful Web startups - especially the really successful ones - can be nasty, brutish, and short. As companies grow exponentially, egos clash, investors jockey for control, and business complexities rapidly exceed the managerial abilities of the founders. "

" I think Facebook has a lot of work to do to make sure people are seeing meaningful things and not garbage. "

" There's a new set of transformative technologies such as machine learning, AI, and virtual reality that will spawn another set of big tech franchises. But in terms of cultural impact, perhaps we are at peak Valley. "

" We see Google experimenting in so many places outside of its core search and advertising business, whether that's bringing broadband Internet to the world or funding an entirely separate company to pursue solutions to disease and mortality. Amazon's one of the few other companies that thinks as big as Google does. "

" For decades, technology entrepreneurship has been revered, and people like Steve Jobs and Elon Musk were heroes. "

" As we have seen again and again, when Amazon doesn't get the economic conditions from suppliers that it seeks, it simply goes its own way. In the book business, that has meant publishing its own titles under the various Kindle imprints. Now it's making diapers. "

" There are lots of lessons to learn from Amazon. Never stop innovating or questioning the fundamentals of your business. Disrupt yourself before others do. Continually motivate employees so that they never get too complacent - see Yahoo, AOL and many other Internet companies for evidence of what happens when they do. "

" I don't think we yet know - because it's probably not big enough - what exactly Amazon does to our cities, but whatever it is, I don't anticipate retail wastelands. If anything, it's maybe a wake-up call to retailers that they just have to offer something meaningful to customers. "

" With tough interpretation of taxi and zoning regulations, neither Uber nor Airbnb would have gotten started. By the time many cities recognized their existence, both were fairly large and had the political support of their customers. "

" There are lots of retailers that are now scrambling to emulate the Amazon model, so Amazon does not have a monopoly on same-day distribution or broad selection or low prices. All that said, there are advantages that accrue to the largest player, so I don't see much in the way of Amazon slowing down. "

" Certainly some hosts on Airbnb are opening up their spare bedrooms to meet new people; and some drivers use Uber to carpool with strangers for the companionship. But the most productive members of each community are professional operators, making available their homes or cars as a way to earn or supplement a living. "

" Ultimately, Amazon is a weather pattern that disturbs everything around it. "

" Amazon may be the most beguiling company that ever existed, and it is just getting started. It is both missionary and mercenary... That has always been a potent combination. "