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" Apple is in a position they've been in a lot of times before. They're like Moses showing the way to the promised land, but they don't actually go there. "

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" One of the big changes at the heart of Web 2.0 is the shift from the creation of software artifacts, which is what the PC revolution was about, to the creation of software services. These are services that ultimately, if they are successful, will require competencies of operation, of scale, and the like. "

" The thing we should all be looking for are people who want to make a difference. I'm a big believer in the Silicon Valley religion of the power of markets. But I also believe in our obligation to give back, and to give back in the way we do business, to create more value than we capture for ourselves. "

" A book is always a dialogue with other readers and other books. "

" We want to show how technology can be applied to fix our problems. We need to celebrate not just success but to celebrate people who make a difference. It starts with people who do things for love, with no expectation of return. Some of that turns into enormous financial success, and then some of it goes back into doing it for love. "

" I've been deeply influenced by Aristotle's idea that virtue is a habit, something you practice and get better at, rather than something that comes naturally. 'The control of the appetites by right reason,' is how he defined it. "

" If companies don't think systemically enough - if they try to capture too much of the value - eventually, innovation moves somewhere else. "

" Proprietary software grew up, starting really in the 1980s, as an alternative and that became the dominant model with the rise of companies like Microsoft and Oracle and the like. "

" My original business model - I actually wrote this down - was 'interesting work for interesting people.' "

" A lot of my energy is going to Code for America, Jen Pahlka's non-profit startup. We're doing a lot of great work teaching government how to apply technology and changing the culture of government. "

" There is a possibility of fresh talent coming to work for the government. Millennials are the most public-spirited generation since the 1960s. There is an opportunity to harness that generation and make government service cool again. "

" I think that Microsoft will increasingly feel margin pressure from Linux as well as people saying: well actually the applications that really matter to me are not on my PC. And so they're going to be able to extract less of a monopoly rent, so to speak. "

" I wanted more control of my life. I wanted work to fit in, not to dominate; to support, not to lead the pattern of my life. "

" I'd love to have the time to learn to sing opera properly rather than bellowing half-formed fragments of melody in exuberant moments. "

" Virtually every real breakthrough in technology had a bubble which burst, left a lot of people broke who'd invested in it, but also left the infrastructure for this next golden age, effectively. "

" We don't market products narrowly. We market big stories about the industry, things that matter to a lot of people. "

" I believe people are fundamentally good and want to find things that make life better for themselves. There are social dynamics for people that work, and there are ones that are pathological. But beneath every 'no' lays a 'yes' that had never been broken. I put my life-faith in that. "

" There's not a single business model, and there's not a single type of electronic content. There are really a lot of opportunities and a lot of options and we just have to discover all of them. "

" We're entering a new world in which data may be more important than software. "

" I came up with the idea that I wanted to develop products because I saw services businesses being a dead end long term. "

" The fact that there's all these really messed-up people on the Internet is not a statement about the Internet. It is a statement about those people and what they do, and we need to basically say that you guys are doing something unacceptable and not generalise it into a comment about 'this is what's happening to the blogosphere.' "

" I see publishers bemoaning their fate and saying that this is the end of publishing. No! Publishers will recreate themselves. Some of that comes from my experience as a print publisher. "

" While the willingness of the ancient Greeks to sacrifice their lives for glory brings tears to my eyes, I cannot ultimately condone the choice of Achilles. "

" There are a lot of lousy conferences that pander to sponsors. They end up creating an opportunity for boring speakers who are paid shills for their companies. We still get a few of those, but we really try to police it. Think about who the audience is and what works for them, and deliver high-quality content. "

" Why did Google, for example, recently decide to offer free 411 service? I haven't talked to people at Google, but it's pretty clear to me why. It's because of speech recognition. It has nothing to do with 411 service: it has to do with getting a database of voices, so they don't have to license speech technology from Nuance or someone else. "

" The network is opening up some amazing possibilities for us to reinvent content, reinvent collaboration. "

" It's hard to make something as large as a government change. It's a little bit like building the transcontinental railroad. "

" I personally own six or seven thousand books, so I - and I certainly don't want to see them go away. "

" I like to think that even if we make some really bad choices and go down some bad paths, we'll eventually emerge from it. "

" Just as the PC bled back into industrial economy, I think the Internet is going to bleed back into our overall economy and have a transformative effect on major sectors that we don't yet foresee. "

" Everybody who goes into government gets somewhat chewed up in the process. Being a senior appointee is like being at a startup, only more so: You run into opposition from the entrenched oligopoly of contractors whose business model is to extract as much money from government as possible for doing as little as possible. "