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" Change is not threatening. "
Steve Wynn
Threatening
Change
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" I am so focused on the fact that the conversation doesn't address any of the things I think are important. I think our political dialogue in America is distorted and completely off track. "
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" Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that. "
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" We recruit our people for personality. We look for the people person, with innate warmth, sweetness, and intelligence. These are the people who are sending your message out to the customers and potential customers, so we recruit for personality first and foremost. "
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" Posturing is counterproductive. Posturing only works if things are screwed up. "
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" Government has never increased the standard of living of one single human being in civilization's history. For some reason that simple truth has evaded everybody. "
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" What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises. "
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" You watch television and see what's going on on this debt ceiling issue. And what I consider to be a total lack of leadership from the President and nothing's going to get fixed until the President himself steps up and wrangles both parties in Congress. "
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" A lot of places in Las Vegas are big boxes of stuff. The hotels I've built have had, for lack of a better term, a soul. "
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" I've never had difficulty dominating any market I've been in. "
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