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" Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for. "

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" Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. "

" Instead, I have an abundance mentality: When people are genuinely happy at the successes of others, the pie gets larger. "

" Public behavior is merely private character writ large. "

" The key is not to prioritize what's on your schedule, but to schedule your priorities. "

" Accountability breeds response-ability. "

" When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen. "

" Most people are basically a victim of the circumstances of their life. They have things like 9/11, they have terrorism threats, they have new war threats, they have economy problems, and they think, 'What can I do? I'm basically a victim.' "

" Leadership is a choice, not a position. "

" You can retire from a job, but don't ever retire from making extremely meaningful contributions in life. "

" Remember, we are not human beings having a spiritual experience. We are spiritual beings having a human experience. "

" The average family spends 30 hours in front of a television, and they say they don't have the time to have a balanced, integrated life. "

" It's a fact that more people watch television and get their information that way than read books. I find new technology and new ways of communication very exciting and would like to do more in this field. "

" You can't talk your way out of problems you behave yourself into. "

" For me, the essence of the great American Dream is spiritual. I believe that our Constitution is inspired and that it is based on principles that are timeless and universal. This is the reason why 95% of all written constitutions throughout the world are modeled after our Constitution. "

" Listen with your eyes for feelings. "

" When the external factors over which one has no control in a way start to become negative, it starts to affect our creative juices. "

" What is common sense isn't common practice. "

" In the last analysis, what we are communicates far more eloquently than anything we say or do. "

" There's strong data that, within companies, the No. 1 reason for ethical violations is the pressure to meet expectations, sometimes unrealistic expectations. "

" Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems. "

" A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. "

" Strength lies in differences, not in similarities. "

" Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect. "

" Most negotiators are trying to get their way. "

" The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. "

" Both times I was in India, I could not get people to listen to each other. I had to literally tell people to listen to each other and tell them that they can't get creative and find alternate solutions if they don't listen to each other. There's a lot of arguing and justifying. "

" A little over 5% of the world's population produces almost 29% of the world's goods and services. "

" In school, many of us procrastinate and then successfully cram for tests. We get the grades and degrees we need to get the jobs we want, even if we fail to get a good general education. "

" It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize. "

" If you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm. "