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" Every year we close 300-400 stores anyway, just relocations. "
Jim Cantalupo
Year
Anyway
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" McDonald's is almost 50 years old. For 47 years we had a pretty consistent track record of being able to deliver admirable sales. "
Jim Cantalupo
Pretty
Old
McDonald
" Salads was a big indicator of that - there was a huge market out there for it. And why not tap it? Some of the things we are doing now around the globe are responding to customers. It's not because some guy sued you. "
Jim Cantalupo
Why Not
Why
Now
" I think we have a great track record on being relevant, on identifying consumer trends, needs and wants. "
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Trends
Track
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" But I tell you, I would really be interested if there was a partner we could take in, that could put them over here on the side, that would allow us full leverage and access down the road. "
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Down
Over
Tell
" So Europe's a big driver. And at one point, if the euro hadn't devalued, they would have been making as much money as the US with half the stores. Returns were higher. "
Jim Cantalupo
Money
Us
Big
" We cover hamburgers, chicken, veggie burgers, salads, we've got a pretty broad range. To me, McDonald's isn't only about the food. It's about the prices, it's about the way we eat. "
Jim Cantalupo
Food
Eat
Chicken
" But you know the second month I was here I put out a healthy lifestyles directive. The pundits will say it was because we were sued. Well that's what they say. It was never about that. "
Jim Cantalupo
Month
Know
Healthy
" Playtime and toys are good for kids, or they wouldn't buy them. McDonald's can provide that experience. And having dinner with the family is good for kids. "
Jim Cantalupo
Toys
Dinner
Good
" And so if your competitors aren't growing, if there isn't a competitive reason to grow, and you want focus and discipline to add customers to existing stores, you adjust your strategy. "
Jim Cantalupo
Strategy
Discipline
You
" I talked about 12 to 18 months, and that's about reaffirming our foundation for sustained growth: getting the discipline back, getting the basics right, getting the customer focus back... so by the end of next year, I hope most of that's in place. "
Jim Cantalupo
Focus
Hope
Growth
" Some of the analysts were saying, Now you're a cash cow, there's no growth at all, pay it all out in dividends, give me it all, you can't invest wisely. "
Jim Cantalupo
Growth
Now
Saying
" I think this year we'll open up 900 gross, we're closing some, so the net count is lower, but the 900 are spread all over the place. Some of the closures are relocations, where you're moving it to another place in the marketplace. "
Jim Cantalupo
Moving
Place
Think
" I think we'll still be a family restaurant, we'll be contemporary, we'll be lifestyle, we won't be old, we won't be 60 years old in the view of the consumer. "
Jim Cantalupo
View
Think
Family
" But in terms of the code by which we go to market - it's not telling kids to supersize, we're not selling them, generally, products, in the advertising we do to them. "
Jim Cantalupo
Selling
Advertising
Go
" When you're doing that you lose your focus on the discipline of the business, and how you train people at Hamburger University, and everybody gets on a bigger, different vision, and they're not on the same page. "
Jim Cantalupo
Business
You
Discipline
" The markets where we've got real good presence are the older, more mature markets like Australia, and Western Europe - where we've only got 6,000 stores, compared to the US with 13,000. "
Jim Cantalupo
Good
Mature
Presence
" When you raise prices, you've got to make sure you get it to the bottom line. You can fritter it away because of the way you're running the business, with maybe not a totally disciplined approach. "
Jim Cantalupo
You
Business
Line
" You have got to have discipline and focus - on the customer and how you run the business. "
Jim Cantalupo
You
Run
Business
" The fact of the matter is, most of our orders are not supersized. Less than five per cent are supersized - that's never mentioned. The whole issue has been supersized itself. "
Jim Cantalupo
Matter
Been
Fact
" As I said, I haven't spent a lot of time thinking about partner brands. "
Jim Cantalupo
Lot
Time
Thinking
" But we had a pretty diversified portfolio of businesses around the world and things tended to offset each other. But one or two years ago, we had a lot of things happening at the same time. "
Jim Cantalupo
Same
Time
Two
" And ours is a business that requires discipline and focus. "
Jim Cantalupo
Discipline
Focus
Business
" Because we only feed in the United States less than 1 per cent of the meals, most of them are eaten elsewhere. Most meals are eaten at home. So to make McDonald's the target is not going to solve the problem. "
Jim Cantalupo
Going
McDonald
Home
" We have very specific rules about how we go to market with children, and I think they are very responsible. "
Jim Cantalupo
Rules
Think
Children