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" Having women on boards is good for women, good for the economy and good for society. A win-win-win outcome: how rare. "
Noreena Hertz
Good
Economy
Women
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" Our guts can really mislead us. Sometimes, what we think of as our gut is something else, like an outside influence. If you're going to buy an apartment and it smells of freshly baked bread, you're more likely to want to buy it. "
Noreena Hertz
Sometimes
Influence
Bread
" The challenge for corporations, if offices were to become obsolete, is twofold. How will they be able to retain their distinct cultures? And how will they be able to ensure that all employees, wherever they work from, share a united identity and vision? "
Noreena Hertz
Challenge
Work
Vision
" Countries that need monies so that they can provide health care and education and shelter to their people shouldn't have to repay debts that we knowingly lent to bad regimes long since gone; and all illegitimate debts - debts lent to these terrible dictators like Saddam Hussein, like Suharto, like Marcos - must also be canceled. "
Noreena Hertz
People
Education
Long
" Managing dissent is about recognizing the value of disagreement, discord and difference. "
Noreena Hertz
Difference
Disagreement
Dissent
" People are looking for certainty. The more complex the world becomes, the more people look for people to give them certainty and tell them what to do. During the past few years of actively thinking about this, there is one thing that I have accepted: certainty is not out there. There is not one strategy to follow, and that's OK. "
Noreena Hertz
People
World
Thinking
" Most of us are 'ultraconformists' when it comes to who we are most likely to follow... to socialise with, or even who we are most likely to hire. "
Noreena Hertz
Most
Who
Us
" It's actually very surprising how little we think about the quality of our decision-making and how we could improve it. How absent decision-making classes are from educational curricula. How little we think about how it is we think. "
Noreena Hertz
How
Think
Quality
" I was - the last protest I was at was in Genoa, where I got tear gassed, and I hate tear gas, and I hate being in crowds. "
Noreena Hertz
Where
Protest
Last
" I was really interested to see whether we could make predictions or forecasts by listening in on what people were saying on social media. "
Noreena Hertz
Listening
Saying
Social Media
" Rather than empowering all, consumer and shareholder activism gives greatest voice to those with the most money in their pockets, those who can switch from seller to seller with relative ease. Consumer and shareholder activism is a form of protest that favours the middle classes, an outpouring of the dissatisfaction of the bourgeoisie. "
Noreena Hertz
Activism
Voice
Protest
" The global policy shift toward neo-liberalism that took place during the 1980s and 1990s was supposed, according to its proponents, to bring a convergence of living standards of richer and poorer nations. This never actually happened. "
Noreena Hertz
Living
Standards
Policy
" I have problems with this very extreme form of capitalism where the pendulum has swung so far in one direction, where the focus is completely on the short term, and no one is thinking about the consequences. "
Noreena Hertz
Far
Problems
Focus
" Get into the habit of imagining an alternate scenario. By posing such 'imagine if' questions... we can distance ourselves from the frames, cues, anchors and rhetoric that might be affecting us. "
Noreena Hertz
Distance
Habit
Rhetoric
" Back in the 1970s, Kodak tried to give $25m to a black civil rights organisation in Rochester, New York. The company's shareholders rose up in arms: making this politically charged offering wasn't the reason they had entrusted Kodak with their money. The donation was withdrawn. "
Noreena Hertz
Rose
New York
New
" What my research has shown me is that experts tend on the whole to form very rigid camps; that within these camps, a dominant perspective emerges that often silences opposition; that experts move with the prevailing winds, often hero-worshipping their own gurus. "
Noreena Hertz
Winds
Research
Perspective
" Philanthropists today want input into how their monies are being deployed. The big question is, can governments use this insight to sell the rich the idea of paying more tax rather than spend more on charitable giving? "
Noreena Hertz
Giving
Question
Rich
" All of us show bias when it comes to what information we take in. We typically focus on anything that agrees with the outcome we want. "
Noreena Hertz
Information
Focus
Bias
" Child labour may be distasteful to westerners, but does boycotting goods made with child labour improve or exacerbate the lot of third world children? Trusting the market to regulate may not ultimately be in our interest. "
Noreena Hertz
Children
World
Market
" What about those who help growth indirectly, those who stay at home and look after others - mothers, carers of elderly parents or sick relatives who save the state millions of pounds annually. What is their worth? How is their value to be determined? "
Noreena Hertz
Value
Home
Help
" I grew up in a home where I was literally told from a young age, 'No daughter of mine will ever wash a man's socks,' and I am pleased to say I never have. It was made clear that whatever I wanted to do I should aspire to, regardless of my gender. "
Noreena Hertz
Gender
I Am
Daughter
" We need to know how we are feeling. Mindfully acknowledging our feelings serves as an 'emotional thermostat' that recalibrates our decision making. It's not that we can't be anxious, it's that we need to acknowledge to ourselves that we are. "
Noreena Hertz
Need
Feeling
Decision
" Language is too complex for a computer to understand. It's not going to be able to make sense of what people are saying en masse. We need a new type of discipline that puts together computer scientists and social scientists, who can add context to the situation. "
Noreena Hertz
Saying
Discipline
People
" We are deluged with information. We have to process now three times as much data as we would have done 50 years ago. We're bombarded with tweets, with emails - a state of continuous disruption - and that's bad for our decision making and bad for our thinking. "
Noreena Hertz
Thinking
Decision
Information
" From solar to electric cars, from geothermal to reconfiguring the grid, the scale of investment needed in green technologies in order to meet whatever agreements on emissions reductions are finally agreed will be immense. "
Noreena Hertz
Solar
Meet
Will
" Most philanthropists would still rather donate to elite schools, concert halls or religious groups than help the poor or sick. "
Noreena Hertz
Poor
Elite
Concert
" Consumers, unlike voters, expect an immediate response to their concerns; and companies, unlike governments, do not have the luxury of a mid-term lull. "
Noreena Hertz
Luxury
Response
Consumers
" When Apple introduced its game-changing iPhone in 2007, Nokia was caught sleeping on the job. Although it had actually developed an iPhone-style device - complete with a color touchscreen, maps, online shopping, the lot - some seven years earlier. Astonishingly, it never released the product. "
Noreena Hertz
Job
Sleeping
Shopping
" Goodwill and reputation are intangibles, but they are the keys to business success. Since they are also inexorably linked to social values, it follows that a change in social norms will have a significant impact on profits. "
Noreena Hertz
Business
Reputation
Change
" It's possible that Generation Facebook, accustomed as it is to a whole range of experiences that it only imbibes online, doesn't have the same need for physical interaction in order to be creative as previous generations still do. It's possible that Generation Facebook can co-create and collaborate quite happily from afar. "
Noreena Hertz
Need
Possible
Creative
" Debt vultures are really the scum at the bottom of the pond. These are guys who buy up the debts of the world's poorest countries on the secondary market. You can go buy debts of a country like Peru, for example, at a real discount. Why? Because people think that the debts won't be repaid. "
Noreena Hertz
Think
Debt
People