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" Managing dissent is about recognizing the value of disagreement, discord and difference. "
Noreena Hertz
Difference
Disagreement
Dissent
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" Get into the habit of imagining an alternate scenario. By posing such 'imagine if' questions... we can distance ourselves from the frames, cues, anchors and rhetoric that might be affecting us. "
Noreena Hertz
Distance
Habit
Rhetoric
" Terrorism and trade cannot be the only issues on which the world unites. We must commit ourselves to a global coalition to deal with exclusion, too. "
Noreena Hertz
Only
Deal
Terrorism
" We are deluged with information. We have to process now three times as much data as we would have done 50 years ago. We're bombarded with tweets, with emails - a state of continuous disruption - and that's bad for our decision making and bad for our thinking. "
Noreena Hertz
Thinking
Decision
Information
" If power lies more and more in the hands of corporations rather than governments, the most effective way to be political is not to cast one's vote at the ballot box, but to do so at the supermarket or at a shareholders' meeting. When provoked, corporations respond. "
Noreena Hertz
Vote
Political
Meeting
" People are looking for certainty. The more complex the world becomes, the more people look for people to give them certainty and tell them what to do. During the past few years of actively thinking about this, there is one thing that I have accepted: certainty is not out there. There is not one strategy to follow, and that's OK. "
Noreena Hertz
People
World
Thinking
" I've become increasingly fascinated with social media to improve on traditional ways of preparing for and predicting the future. "
Noreena Hertz
Future
Improve
Media
" Most philanthropists would still rather donate to elite schools, concert halls or religious groups than help the poor or sick. "
Noreena Hertz
Poor
Elite
Concert
" I was really interested to see whether we could make predictions or forecasts by listening in on what people were saying on social media. "
Noreena Hertz
Listening
Saying
Social Media
" Back in the 1970s, Kodak tried to give $25m to a black civil rights organisation in Rochester, New York. The company's shareholders rose up in arms: making this politically charged offering wasn't the reason they had entrusted Kodak with their money. The donation was withdrawn. "
Noreena Hertz
Rose
New York
New
" With clothing being designed that allows you to be hugged virtually, video conferencing becoming ever sharper, and our social and romantic lives increasingly taking place online, the gap between the physical and the virtual is getting ever smaller. "
Noreena Hertz
Place
Clothing
You
" Most organisations do not actively seek out input from their lower echelons. "
Noreena Hertz
Seek
Out
Most
" I'm really looking at questions of power, navigation, and spin. Then I am also looking for real-world stories that give me greater insight into smart and new ways of thinking. "
Noreena Hertz
Power
Thinking
Smart
" Consumers, unlike voters, expect an immediate response to their concerns; and companies, unlike governments, do not have the luxury of a mid-term lull. "
Noreena Hertz
Luxury
Response
Consumers
" Without industry, finance and government consciously and collaboratively ensuring that capital flows to where it is needed in order to ensure the scaling up of climate change solutions, whatever deal is agreed risks never being realised. "
Noreena Hertz
Government
Change
Finance
" Things do go wrong. Not everyone benefits from the capitalist dream. "
Noreena Hertz
Things
Wrong
Dream
" We are living in a time in which movies such as 'Super Size Me' and 'An Inconvenient Truth' have made box-office history, and books such as 'No Logo' and my own, 'The Silent Takeover,' are bestsellers. "
Noreena Hertz
Truth
Movies
Me
" Employees speak of being fearful opening emails and feeling increasingly helpless in the face of the deluge. Physiologically, we now know that the state of continuous disruption puts us into a constant state of hormone-induced stress. "
Noreena Hertz
Stress
Us
Speak
" You want to challenge experts, because experts get a lot wrong. Doctors misdiagnose one time in five. In the U.S. and Canada, 50,000 people die every year who would not have had to. "
Noreena Hertz
You
Want
Time
" What about those who help growth indirectly, those who stay at home and look after others - mothers, carers of elderly parents or sick relatives who save the state millions of pounds annually. What is their worth? How is their value to be determined? "
Noreena Hertz
Value
Home
Help
" I really believe in a globalist agenda, but globalization isn't just allowing companies to trade freely all over the world. It's about what types of rights and responsibilities come with that. "
Noreena Hertz
Globalization
Rights
World
" Countries that need monies so that they can provide health care and education and shelter to their people shouldn't have to repay debts that we knowingly lent to bad regimes long since gone; and all illegitimate debts - debts lent to these terrible dictators like Saddam Hussein, like Suharto, like Marcos - must also be canceled. "
Noreena Hertz
People
Education
Long
" In an age that is sometimes nowadays frightening or confusing, we feel reassured by the almost parental-like authority of experts who tell us so clearly what it is we can and cannot do. "
Noreena Hertz
Tell
Age
Sometimes
" It's possible that Generation Facebook, accustomed as it is to a whole range of experiences that it only imbibes online, doesn't have the same need for physical interaction in order to be creative as previous generations still do. It's possible that Generation Facebook can co-create and collaborate quite happily from afar. "
Noreena Hertz
Need
Possible
Creative
" Transparency, accountability and sustainability have become the slogans of the market leaders. Companies carry out environmental and social audits to court the consumer, and even the bluest chips woo organisations such as Greenpeace and Amnesty. "
Noreena Hertz
Environmental
Accountability
Become
" We live increasingly in a world of haves and have-nots, of gated communities next to ghettos, of extreme poverty and unbelievable riches. Some enjoy rights that are completely denied to others. Relative inequalities are exploding, and the world's poorest, despite all the advances of globalisation, may even be getting poorer. "
Noreena Hertz
Others
World
Poverty
" The problem lies with us: we've become addicted to experts. We've become addicted to their certainty, their assuredness, their definitiveness, and in the process, we have ceded our responsibility, substituting our intellect and our intelligence for their supposed words of wisdom. "
Noreena Hertz
Us
Intelligence
Wisdom
" My parents decided - because they were not going to teach us anything Jewish at home - to send both me and my sister to a Jewish primary school. So I went to Kerem Primary School in Hampstead Garden Suburb. But, for me, that school really didn't work that well. "
Noreena Hertz
Me
Parents
Sister
" Experience is not the poor relation of expertise. Valuable insights in business often come from the people on the ground. "
Noreena Hertz
Experience
Business
People
" At the end of the day, philanthropy can only ever be an adjunct to what governments provide. And government coffers need to be replenished. "
Noreena Hertz
End Of The Day
End
Government
" Most of us are going through life without interrogating whether our decision-making processes are fit for purpose. And that's something we need to change - especially when the stakes are high and the decisions are of real import. "
Noreena Hertz
Decisions
Change
Purpose