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" I think the corporate world is pretty starved for personality. The reason you have comic strips like 'Dilbert' and sitcoms like 'The Office' is that people just can't be genuine human beings in a corporate environment. So if you can really be your own self, even if it's a little bit different, I think people are really drawn to that. "

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" Whereas any political party, and nearly all voters, prize consistency as a sign of authentic, values-driven thinking, it is deeply alien to the hacker, who holds that changing your mind is simply intelligence in action. "

Glenn Kelman

Mind

Thinking

Intelligence

" I'm an identical twin, and I felt that with my twin brother, we sort of formed this unassailable force, and it gave me the confidence to be different. Even if I was a goofball, my twin brother was a goofball with me, so I didn't have to worry about fitting in as much. I was able to march to my own drummer. "

Glenn Kelman

Worry

Drummer

" When we talk about a city's cost of living, we don't mean food, transportation, or clothing, which cost about the same everywhere. We mean housing. "

" The tech industry's love for scrappy, accessible founders adds to the pressure. You're expected to lead by example, to roll up your sleeves, to know everything going on. "

" At different points, I applied to graduate school. I got into medical school. I thought about being a writer. I thought about being an investment banker. I just didn't know what I wanted to do with myself. I think the thing that best suits me about being a C.E.O. is that you get to exercise many different talents and wear many different hats. "

" The core hacker premise that 'code wins arguments' is just another way of saying that anything is worth trying, regardless of whether it is a conservative or liberal idea, and that whatever works is worth keeping. "

" In 2006, I appeared before a House subcommittee considering real estate reform. It was like visiting the capital for the 'Hunger Games' as an outsider in a glamorous and byzantine fairy tale: I couldn't believe how beautiful all the congressional aides were, and I never understood the system of bells and alarms warning legislators to vote. "

" I am not excited about Bitcoin. I think it's an outrage that, in an era of global warming, there are racks of servers next to the Columbia River. I wish I could explain to the salmon that we've created a dam generating hydroelectric power so that we can generate a fake currency. "

" Once you become more like Madison Avenue, you become acutely sensitive to what's going to annoy your clients. "

Glenn Kelman

Clients

Become

" As a captain of industry, I would prefer more tax breaks to help people buy houses, but as a citizen, I realize someone has to pay. "

" I just don't like bullies. Especially hypocritical bullies. "

" We need a government policy all-out in favor of more, denser housing. "

" We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads. "

" So many tech companies have embraced a mission that they say is larger than profits. Once you wrap yourself up in a moral flag, you have to carry it to the top of other hills. "

" If you actually believe in free speech and not simply the free distribution of other people's intellectual property, you should let journalists, law firms, and investors exercise their rights to it alongside your own. "

" Employers are as sensitive to housing costs as their employees, which is why, when we build more houses, we create more jobs. "

" Funny money has always been the reason housing prices have risen too fast. First, it was liar loans and negative-amortizing mortgages, where the total amount you owed increased rather than decreased every month. We all know how that ended, with the global financial crisis of 2008. "

" Short of a space-alien invasion or an Oklahoma tornado, there is almost no problem that a democracy can tackle in a year. But that isn't why we have a government. We have a government to solve the problems that greedy, short-sighted businessmen like me can't. "

" When I was trying to write a novel, I ran out of money, and I was delivering packages on a bicycle. And I finally connected with these guys who started a software company, and almost serendipitously fell into that. I felt like they were goofy guys and that I was a goofy guy. "

" What employing thousands of people in the middle of the country has taught me is how good and hard-working Americans in all cities are, and how much most of the country resents our wealthiest cities' sense of entitlement and condescension. "

Glenn Kelman

Good

Country

" From squalls, jibes, and other sudden calamities, I learned you don't always get to decide when you've got to make a decision. "

" Most of the tech CEOs I know used to think that moving to the Midwest or the South was beneath us, a good tactic for the Boeings of the world who don't need the kind of rare skills we depend on, who have to grub for profits when we reach for growth. But if Amazon can't afford to keep growing in Seattle, who can? "

" Those in technology who can afford to stay in Silicon Valley all know it as one of the most beautiful places to live in the world, but a wariness has sunk in as folks from other walks of life are forced to leave: coffee shops are wall-to-wall with aspiring entrepreneurs, and restaurants buzz with talk of valuations and venture capital. "

" Startups can be the most conservative organizations in the world. We spend so much energy nurturing our delicate egos against naysayers and self-doubt that we can hardly admit mistakes. This is especially true of first-time CEOs. "