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" The tech industry's love for scrappy, accessible founders adds to the pressure. You're expected to lead by example, to roll up your sleeves, to know everything going on. "

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" I think the corporate world is pretty starved for personality. The reason you have comic strips like 'Dilbert' and sitcoms like 'The Office' is that people just can't be genuine human beings in a corporate environment. So if you can really be your own self, even if it's a little bit different, I think people are really drawn to that. "

Glenn Kelman

Personality

People

Self

" So many tech companies have embraced a mission that they say is larger than profits. Once you wrap yourself up in a moral flag, you have to carry it to the top of other hills. "

" We need a government policy all-out in favor of more, denser housing. "

" When we talk about a city's cost of living, we don't mean food, transportation, or clothing, which cost about the same everywhere. We mean housing. "

" If you actually believe in free speech and not simply the free distribution of other people's intellectual property, you should let journalists, law firms, and investors exercise their rights to it alongside your own. "

" I just don't like bullies. Especially hypocritical bullies. "

" What employing thousands of people in the middle of the country has taught me is how good and hard-working Americans in all cities are, and how much most of the country resents our wealthiest cities' sense of entitlement and condescension. "

Glenn Kelman

Good

Country

" We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads. "

" Startups can be the most conservative organizations in the world. We spend so much energy nurturing our delicate egos against naysayers and self-doubt that we can hardly admit mistakes. This is especially true of first-time CEOs. "

" Whereas any political party, and nearly all voters, prize consistency as a sign of authentic, values-driven thinking, it is deeply alien to the hacker, who holds that changing your mind is simply intelligence in action. "

" Funny money has always been the reason housing prices have risen too fast. First, it was liar loans and negative-amortizing mortgages, where the total amount you owed increased rather than decreased every month. We all know how that ended, with the global financial crisis of 2008. "

" The core hacker premise that 'code wins arguments' is just another way of saying that anything is worth trying, regardless of whether it is a conservative or liberal idea, and that whatever works is worth keeping. "

" Once you become more like Madison Avenue, you become acutely sensitive to what's going to annoy your clients. "

Glenn Kelman

Clients

Become

" I'm an identical twin, and I felt that with my twin brother, we sort of formed this unassailable force, and it gave me the confidence to be different. Even if I was a goofball, my twin brother was a goofball with me, so I didn't have to worry about fitting in as much. I was able to march to my own drummer. "

Glenn Kelman

Worry

Drummer

" Most of the tech CEOs I know used to think that moving to the Midwest or the South was beneath us, a good tactic for the Boeings of the world who don't need the kind of rare skills we depend on, who have to grub for profits when we reach for growth. But if Amazon can't afford to keep growing in Seattle, who can? "

" Steve Jobs knows how to hold his hand out, to build beautiful products and make people pay for them. "

" I am not excited about Bitcoin. I think it's an outrage that, in an era of global warming, there are racks of servers next to the Columbia River. I wish I could explain to the salmon that we've created a dam generating hydroelectric power so that we can generate a fake currency. "

" Short of a space-alien invasion or an Oklahoma tornado, there is almost no problem that a democracy can tackle in a year. But that isn't why we have a government. We have a government to solve the problems that greedy, short-sighted businessmen like me can't. "

" From squalls, jibes, and other sudden calamities, I learned you don't always get to decide when you've got to make a decision. "

" In 2006, I appeared before a House subcommittee considering real estate reform. It was like visiting the capital for the 'Hunger Games' as an outsider in a glamorous and byzantine fairy tale: I couldn't believe how beautiful all the congressional aides were, and I never understood the system of bells and alarms warning legislators to vote. "

" Those in technology who can afford to stay in Silicon Valley all know it as one of the most beautiful places to live in the world, but a wariness has sunk in as folks from other walks of life are forced to leave: coffee shops are wall-to-wall with aspiring entrepreneurs, and restaurants buzz with talk of valuations and venture capital. "

" When I was trying to write a novel, I ran out of money, and I was delivering packages on a bicycle. And I finally connected with these guys who started a software company, and almost serendipitously fell into that. I felt like they were goofy guys and that I was a goofy guy. "

" At different points, I applied to graduate school. I got into medical school. I thought about being a writer. I thought about being an investment banker. I just didn't know what I wanted to do with myself. I think the thing that best suits me about being a C.E.O. is that you get to exercise many different talents and wear many different hats. "

" As a captain of industry, I would prefer more tax breaks to help people buy houses, but as a citizen, I realize someone has to pay. "