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" We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads. "
Glenn Kelman
Storm
World
Happy
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" Most of the tech CEOs I know used to think that moving to the Midwest or the South was beneath us, a good tactic for the Boeings of the world who don't need the kind of rare skills we depend on, who have to grub for profits when we reach for growth. But if Amazon can't afford to keep growing in Seattle, who can? "
Glenn Kelman
Moving
Know
Growth
" Funny money has always been the reason housing prices have risen too fast. First, it was liar loans and negative-amortizing mortgages, where the total amount you owed increased rather than decreased every month. We all know how that ended, with the global financial crisis of 2008. "
Glenn Kelman
Know
Liar
Money
" What employing thousands of people in the middle of the country has taught me is how good and hard-working Americans in all cities are, and how much most of the country resents our wealthiest cities' sense of entitlement and condescension. "
Glenn Kelman
Good
Country
Me
" From squalls, jibes, and other sudden calamities, I learned you don't always get to decide when you've got to make a decision. "
Glenn Kelman
Get
You
Decision
" In 2006, I appeared before a House subcommittee considering real estate reform. It was like visiting the capital for the 'Hunger Games' as an outsider in a glamorous and byzantine fairy tale: I couldn't believe how beautiful all the congressional aides were, and I never understood the system of bells and alarms warning legislators to vote. "
Glenn Kelman
Vote
Believe
Beautiful
" Startups can be the most conservative organizations in the world. We spend so much energy nurturing our delicate egos against naysayers and self-doubt that we can hardly admit mistakes. This is especially true of first-time CEOs. "
Glenn Kelman
Mistakes
Admit
World
" Those in technology who can afford to stay in Silicon Valley all know it as one of the most beautiful places to live in the world, but a wariness has sunk in as folks from other walks of life are forced to leave: coffee shops are wall-to-wall with aspiring entrepreneurs, and restaurants buzz with talk of valuations and venture capital. "
Glenn Kelman
Beautiful
Technology
World
" We need a government policy all-out in favor of more, denser housing. "
Glenn Kelman
Housing
Government
Need
" The core hacker premise that 'code wins arguments' is just another way of saying that anything is worth trying, regardless of whether it is a conservative or liberal idea, and that whatever works is worth keeping. "
Glenn Kelman
Worth
Conservative
Way
" I'm an identical twin, and I felt that with my twin brother, we sort of formed this unassailable force, and it gave me the confidence to be different. Even if I was a goofball, my twin brother was a goofball with me, so I didn't have to worry about fitting in as much. I was able to march to my own drummer. "
Glenn Kelman
Me
Worry
Drummer
" I just don't like bullies. Especially hypocritical bullies. "
Glenn Kelman
Bullies
Just
Hypocritical
" The tech industry's love for scrappy, accessible founders adds to the pressure. You're expected to lead by example, to roll up your sleeves, to know everything going on. "
Glenn Kelman
Love
Everything
Pressure
" I think the corporate world is pretty starved for personality. The reason you have comic strips like 'Dilbert' and sitcoms like 'The Office' is that people just can't be genuine human beings in a corporate environment. So if you can really be your own self, even if it's a little bit different, I think people are really drawn to that. "
Glenn Kelman
Personality
People
Self
" Once you become more like Madison Avenue, you become acutely sensitive to what's going to annoy your clients. "
Glenn Kelman
Like
Clients
Become
" As a captain of industry, I would prefer more tax breaks to help people buy houses, but as a citizen, I realize someone has to pay. "
Glenn Kelman
Captain
Realize
Someone
" Short of a space-alien invasion or an Oklahoma tornado, there is almost no problem that a democracy can tackle in a year. But that isn't why we have a government. We have a government to solve the problems that greedy, short-sighted businessmen like me can't. "
Glenn Kelman
Short
Problems
Government
" At different points, I applied to graduate school. I got into medical school. I thought about being a writer. I thought about being an investment banker. I just didn't know what I wanted to do with myself. I think the thing that best suits me about being a C.E.O. is that you get to exercise many different talents and wear many different hats. "
Glenn Kelman
Think
Medical
Myself
" When we talk about a city's cost of living, we don't mean food, transportation, or clothing, which cost about the same everywhere. We mean housing. "
Glenn Kelman
Talk
Living
Transportation
" When I was trying to write a novel, I ran out of money, and I was delivering packages on a bicycle. And I finally connected with these guys who started a software company, and almost serendipitously fell into that. I felt like they were goofy guys and that I was a goofy guy. "
Glenn Kelman
Bicycle
Goofy
Money
" Whereas any political party, and nearly all voters, prize consistency as a sign of authentic, values-driven thinking, it is deeply alien to the hacker, who holds that changing your mind is simply intelligence in action. "
Glenn Kelman
Mind
Thinking
Intelligence
" I am not excited about Bitcoin. I think it's an outrage that, in an era of global warming, there are racks of servers next to the Columbia River. I wish I could explain to the salmon that we've created a dam generating hydroelectric power so that we can generate a fake currency. "
Glenn Kelman
River
Fake
I Am
" Employers are as sensitive to housing costs as their employees, which is why, when we build more houses, we create more jobs. "
Glenn Kelman
Build
Create
Employees
" Steve Jobs knows how to hold his hand out, to build beautiful products and make people pay for them. "
Glenn Kelman
People
Pay
Beautiful
" If you actually believe in free speech and not simply the free distribution of other people's intellectual property, you should let journalists, law firms, and investors exercise their rights to it alongside your own. "
Glenn Kelman
Exercise
Believe
Free