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" If you have a reputation as a big, stiff bureaucracy, you're stuck. "

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" The story about GE that hasn't been told is the value of an informal place. I think it's a big thought. I don't think people have ever figured out that being informal is a big deal. "

" A strategy is something like, an innovative new product; globalization, taking your products around the world; be the low-cost producer. A strategy is something you can touch; you can motivate people with; be number one and number two in every business. You can energize people around the message. "

" We've only been wealthy in this country for 70 years. Who said we ought to have all this? Is it ordained? "

" CEOs can talk and blab each day about culture, but the employees all know who the jerks are. They could name the jerks for you. It's just cultural. People just don't want to do it. "

" The Internet is the Viagra of big business. "

" Management is all about managing in the short term, while developing the plans for the long term. "

" Give me a highly successful unionized industry. "

" If GE's strategy of investment in China is wrong, it represents a loss of a billion dollars, perhaps a couple of billion dollars. If it is right, it is the future of this company for the next century. "

" I was never the smartest guy in the room. From the first person I hired, I was never the smartest guy in the room. And that's a big deal. And if you're going to be a leader - if you're a leader and you're the smartest guy in the world - in the room, you've got real problems. "

" The 1980s will seem like a walk in the park when compared to new global challenges, where annual productivity increases of 6% may not be enough. A combination of software, brains, and running harder will be needed to bring that percentage up to 8% or 9%. "

" Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion. "

" Giving people self-confidence is by far the most important thing that I can do. Because then they will act. "

Self-Confidence

" The productivity now at universities is terrible. Tenure is a terrible idea. It keeps them around forever and they don't have to work hard. "

" The team with the best players wins. "

" You can't grow long-term if you can't eat short-term. Anybody can manage short. Anybody can manage long. Balancing those two things is what management is. "

" One of the jobs of a manager is to instill confidence, pump confidence into your people. And when you've got somebody who's raring to go and you can smell it and feel it, give 'em that shot. "

" If you don't have a competitive advantage, don't compete. "

" Be candid with everyone. "

" Any jerk can have short-term earnings. You squeeze, squeeze, squeeze, and the company sinks five years later. "

" You got to be rigorous in your appraisal system. The biggest cowards are managers who don't let people know where they stand. "

" Control your own destiny or someone else will. "

" If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it you almost don't have to manage them. "

" What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros. "

" I actually think that the economy has got some positives. It's got the market. It's got consumer confidence and it's got banks throwing - I mean central bankers throwing money at it around the world. "

" The essence of competitiveness is liberated when we make people believe that what they think and do is important - and then get out of their way while they do it. "

" Face reality as it is, not as it was or as you wish it to be. "

" Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others. "

" Number one, cash is king... number two, communicate... number three, buy or bury the competition. "

" Willingness to change is a strength, even if it means plunging part of the company into total confusion for a while. "

" I was afraid of the internet... because I couldn't type. "