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" I've become increasingly fascinated with social media to improve on traditional ways of preparing for and predicting the future. "
Noreena Hertz
Future
Improve
Media
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" Goodwill and reputation are intangibles, but they are the keys to business success. Since they are also inexorably linked to social values, it follows that a change in social norms will have a significant impact on profits. "
Noreena Hertz
Business
Reputation
Change
" Countries that need monies so that they can provide health care and education and shelter to their people shouldn't have to repay debts that we knowingly lent to bad regimes long since gone; and all illegitimate debts - debts lent to these terrible dictators like Saddam Hussein, like Suharto, like Marcos - must also be canceled. "
Noreena Hertz
People
Education
Long
" Transparency, accountability and sustainability have become the slogans of the market leaders. Companies carry out environmental and social audits to court the consumer, and even the bluest chips woo organisations such as Greenpeace and Amnesty. "
Noreena Hertz
Environmental
Accountability
Become
" Employees speak of being fearful opening emails and feeling increasingly helpless in the face of the deluge. Physiologically, we now know that the state of continuous disruption puts us into a constant state of hormone-induced stress. "
Noreena Hertz
Stress
Us
Speak
" It's not that I am against the rich giving money to charities. I'm all for it, and we should think of ways of encouraging more of it. But I also believe that states, rather than individuals, are ultimately a better bet for delivering a fair and just world and reconciling differing interests. "
Noreena Hertz
Money
Believe
World
" We are living in a time in which movies such as 'Super Size Me' and 'An Inconvenient Truth' have made box-office history, and books such as 'No Logo' and my own, 'The Silent Takeover,' are bestsellers. "
Noreena Hertz
Truth
Movies
Me
" My parents were entrepreneurs. I grew up believing in the power of innovation. "
Noreena Hertz
Innovation
Power
Believing
" I was really interested to see whether we could make predictions or forecasts by listening in on what people were saying on social media. "
Noreena Hertz
Listening
Saying
Social Media
" I was - the last protest I was at was in Genoa, where I got tear gassed, and I hate tear gas, and I hate being in crowds. "
Noreena Hertz
Where
Protest
Last
" Most philanthropists would still rather donate to elite schools, concert halls or religious groups than help the poor or sick. "
Noreena Hertz
Poor
Elite
Concert
" The global policy shift toward neo-liberalism that took place during the 1980s and 1990s was supposed, according to its proponents, to bring a convergence of living standards of richer and poorer nations. This never actually happened. "
Noreena Hertz
Living
Standards
Policy
" As an economist specializing in the global economy, international trade and debt, I have spent most of my career helping others make big decisions - prime ministers, presidents and chief executives - and so I'm all too aware of the risks and dangers of poor choices in the public as well as the private sphere. "
Noreena Hertz
Debt
Risks
Career
" All of us show bias when it comes to what information we take in. We typically focus on anything that agrees with the outcome we want. "
Noreena Hertz
Information
Focus
Bias
" It's actually very surprising how little we think about the quality of our decision-making and how we could improve it. How absent decision-making classes are from educational curricula. How little we think about how it is we think. "
Noreena Hertz
How
Think
Quality
" Most of us are 'ultraconformists' when it comes to who we are most likely to follow... to socialise with, or even who we are most likely to hire. "
Noreena Hertz
Most
Who
Us
" What my research has shown me is that experts tend on the whole to form very rigid camps; that within these camps, a dominant perspective emerges that often silences opposition; that experts move with the prevailing winds, often hero-worshipping their own gurus. "
Noreena Hertz
Winds
Research
Perspective
" Email is having an increasingly pernicious effect. Not only is it having a perceptible effect on productivity, it's skewing what it is we focus on. The immediate increasingly crowds out the important. "
Noreena Hertz
Focus
Important
Email
" Child labour may be distasteful to westerners, but does boycotting goods made with child labour improve or exacerbate the lot of third world children? Trusting the market to regulate may not ultimately be in our interest. "
Noreena Hertz
Children
World
Market
" We need to have much clearer regulations on things like corporate funding of scientific research. Things need to be made explicit which are implicit. "
Noreena Hertz
Made
Research
Things
" It is a world of extremes, which can be characterised most clearly in terms of exclusion. That means political exclusion, whereby the rights of citizens are marginalised by the interests of big business: George W Bush's environmental policy, for example, is clearly formulated in the interests of U.S. energy companies. "
Noreena Hertz
Environmental
Energy
Business
" Consumers, unlike voters, expect an immediate response to their concerns; and companies, unlike governments, do not have the luxury of a mid-term lull. "
Noreena Hertz
Luxury
Response
Consumers
" People are looking for certainty. The more complex the world becomes, the more people look for people to give them certainty and tell them what to do. During the past few years of actively thinking about this, there is one thing that I have accepted: certainty is not out there. There is not one strategy to follow, and that's OK. "
Noreena Hertz
People
World
Thinking
" I grew up in a home where I was literally told from a young age, 'No daughter of mine will ever wash a man's socks,' and I am pleased to say I never have. It was made clear that whatever I wanted to do I should aspire to, regardless of my gender. "
Noreena Hertz
Gender
I Am
Daughter
" If power lies more and more in the hands of corporations rather than governments, the most effective way to be political is not to cast one's vote at the ballot box, but to do so at the supermarket or at a shareholders' meeting. When provoked, corporations respond. "
Noreena Hertz
Vote
Political
Meeting
" My parents decided - because they were not going to teach us anything Jewish at home - to send both me and my sister to a Jewish primary school. So I went to Kerem Primary School in Hampstead Garden Suburb. But, for me, that school really didn't work that well. "
Noreena Hertz
Me
Parents
Sister
" You want to challenge experts, because experts get a lot wrong. Doctors misdiagnose one time in five. In the U.S. and Canada, 50,000 people die every year who would not have had to. "
Noreena Hertz
You
Want
Time
" Governments have been ceding power to big multinational corporations in the market. We see the manifest in a variety of ways. Where governments are giving up power to big international institutions like the World Trade Organization or NAFTA, which are disabling governments' ability to protect the rights of their own people. "
Noreena Hertz
World
Own
People
" I have problems with this very extreme form of capitalism where the pendulum has swung so far in one direction, where the focus is completely on the short term, and no one is thinking about the consequences. "
Noreena Hertz
Far
Problems
Focus
" We are deluged with information. We have to process now three times as much data as we would have done 50 years ago. We're bombarded with tweets, with emails - a state of continuous disruption - and that's bad for our decision making and bad for our thinking. "
Noreena Hertz
Thinking
Decision
Information
" Errors in decision-making lead young people to under-save for retirement, doctors to miss tumours, CEOs to make catastrophic investments, governments to engage in needless wars, and parents to irreversibly traumatize their children. "
Noreena Hertz
Children
People
Parents