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" Stop setting goals. Goals are pure fantasy unless you have a specific plan to achieve them. "

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" In school, many of us procrastinate and then successfully cram for tests. We get the grades and degrees we need to get the jobs we want, even if we fail to get a good general education. "

" Both times I was in India, I could not get people to listen to each other. I had to literally tell people to listen to each other and tell them that they can't get creative and find alternate solutions if they don't listen to each other. There's a lot of arguing and justifying. "

" Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall. "

" To learn something but not to do is really not to learn. To know something but not to do is really not to know. "

" Light is the greatest disinfectant in nature and also in organizations. "

" There are three constants in life... change, choice and principles. "

" In this knowledge-worker age, it's now increasingly tied to doing well in school so you can get into better grad schools so you can get better jobs - so the pressure to do well is really high. "

" In the last analysis, what we are communicates far more eloquently than anything we say or do. "

" One of the things that I have admired about India is the spiritualism of the people. "

" Our character is basically a composite of our habits. Because they are consistent, often unconcious patterns, they constantly, daily, express our character. "

" Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships. "

" When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen. "

" Just as we develop our physical muscles through overcoming opposition - such as lifting weights - we develop our character muscles by overcoming challenges and adversity. "

" I believe in Coach Louis Wong. He is so much more than just a football coach. "

" A mission statement is not something you write overnight... But fundamentally, your mission statement becomes your constitution, the solid expression of your vision and values. It becomes the criterion by which you measure everything else in your life. "

" Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for. "

" The true identity theft is not financial. It's not in cyberspace. It's spiritual. It's been taken. "

" Outsourcing is inevitable, and I don't think it's necessarily treating people like things. "

" A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships. "

" Most people are basically a victim of the circumstances of their life. They have things like 9/11, they have terrorism threats, they have new war threats, they have economy problems, and they think, 'What can I do? I'm basically a victim.' "

" Some habits of ineffectiveness are rooted in our social conditioning toward quick-fix, short-term thinking. "

" Seek first to understand, then to be understood. "

" You're not a product of your nature. That is your genetic makeup or your nurture, the things that have happened to you. Of course those things affect you powerfully, but they do not determine you. "

" My parents were just constantly affirming me in everything that I did. Late at night, I'd wake up and hear my mother talking over my bed, saying, 'You're going to do great on this test. You can do anything you want.' "

" You can retire from a job, but don't ever retire from making extremely meaningful contributions in life. "

" Begin with the end in mind. "

" Historically, the family has played the primary role in educating children for life, with the school providing supplemental scaffolding to the family. "

" Leadership is a choice, not a position. "

" A little over 5% of the world's population produces almost 29% of the world's goods and services. "

" The challenge of work-life balance is without question one of the most significant struggles faced by modern man. "