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" We lack social awareness because we're so focused on what we're going to say next - and how what other people are saying affects us - that we completely lose sight of other people. This is a problem because people are complicated. You can't hope to understand someone until you focus all of your attention in his or her direction. "

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" It's often said that you're the product of the five people you spend the most time with. If you allow even one of those five people to be toxic, you'll soon find out how capable he or she is of holding you back. "

Travis Bradberry

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" Being a good leader requires remembering that you're there for a reason, and the reason certainly isn't to have your way. High-integrity leaders not only welcome questioning and criticism - they insist on it. "

" Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter: people don't leave jobs; they leave managers. "

" Even in a crowded room, likable leaders make people feel like they're having a one-on-one conversation, as if they're the only person in the room that matters. And, for that moment, they are. Likable leaders communicate on a very personal, emotional level. "

" 'Tell me about yourself.' When interviewers ask this, they don't want to hear about everything that has happened in your life; the interviewer's objective is to see how you respond to this vague yet personal question. "

Travis Bradberry

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" There are a ton of qualities that can help you succeed, and the more carefully a quality has been studied, the more you know it's worth your time and energy. "

" Staying composed, focused, and effective under pressure are all about your mentality. People who successfully manage crises are able to channel their emotions into producing the behavior that they want. "

" Influential people aren't buffeted by the latest trend or by public opinion. They form their opinions carefully, based on the facts. They're more than willing to change their mind when the facts support it, but they aren't influenced by what other people think - only by what they know. "

" Companies need to have rules - that's a given - but they don't have to be shortsighted and lazy attempts at creating order. "

" People are salaried for the work they do, not the specific hours they sit at their desks. When you ding salaried employees for showing up five minutes late even though they routinely stay late and put in time on the weekend, you send the message that policies take precedence over performance. "

" People with a growth mindset believe that they can improve with effort. They outperform those with a fixed mindset, even when they have a lower IQ, because they embrace challenges, treating them as opportunities to learn something new. "

" There is a time in the life of every predicament where it is ripe for resolution. Emotions provide the cue to act when a problem is big enough to see, yet still small enough to solve. By understanding your emotions, you can move adeptly through your current challenges and prevent future ones. "

" With a fixed mindset, you believe you are who you are and you cannot change. This creates problems when you're challenged because anything that appears to be more than you can handle is bound to make you feel hopeless and overwhelmed. "

" It's easy to let your family suffer for your work. Many of us do this because we see our jobs as a means of maintaining our families. We have thoughts such as 'I need to make more money so that my kids can go to college debt-free.' "

" Gossipers derive pleasure from other people's misfortunes. It might be fun to peer into somebody else's personal or professional faux pas at first, but over time, it gets tiring, makes you feel gross, and hurts other people. "

" Get to know the job intimately that you're applying for. Don't just read the job description - study it and picture yourself performing every task required of you. When you interview, framing your responses so that you reveal your significant knowledge about the job gives you a massive advantage. "

" 'What is your desired salary?' The unwritten rule when it comes to salary is this: whoever proposes a number first loses. When you interview, you should never feel pressured to answer this question. Simply let your interviewer know that the most important thing to you is how well you fit the position. "

" The biggest mistake most people make when it comes to listening is they're so focused on what they're going to say next or how what the other person is saying is going to affect them that they fail to hear what's being said. "

" Most people believe that their listening skills are where they need to be, even though they aren't. A study at Wright State University surveyed more than 8,000 people from different verticals, and almost all rated themselves as listening as well as or better than their co-workers. We know intuitively that many of them are wrong. "

" Offbeat questions are nearly impossible to prepare for, and they don't achieve the interviewer's objective - to test out-of-the-box thinking and the ability to perform under pressure. That's the bad news. The good news is that companies are moving away from them. "

" The ability to manage your emotions and remain calm under pressure has a direct link to your performance. "

" It's through a leader's actions - what he or she does and says on a daily basis - that the essence of great leadership becomes apparent. "

" One of the toughest things for leaders to master is kindness. Kindness shares credit and offers enthusiastic praise for others' work. It's a balancing act between being genuinely kind and not looking weak. "

" When you ask someone a question and they're slow to respond, don't feel pressure to move the conversation forward. Remaining silent plays to your advantage. Moments of silence make people feel as though they should speak, especially when the ball is in their court. This is a great tool to use in negotiations and other difficult conversations. "

" Successful people often exude confidence - it's obvious that they believe in themselves and what they're doing. It isn't their success that makes them confident, however. The confidence was there first. "

" Teaching emotional intelligence skills to people with life-threatening illnesses has been shown to reduce the rate of recurrence, shrink recovery times, and lower death rates. "

" Likable leaders truly believe that everyone, regardless of rank or ability, is worth their time and attention. They make everyone feel valuable because they believe that everyone is valuable. "

" Too many talk about a company's leadership, referring to the senior most executives in the organization. They are just that: senior executives. Leadership doesn't automatically happen when you reach a certain pay grade. Hopefully you find it there, but there are no guarantees. "

" Taking time to contemplate what you're grateful for isn't merely the 'right' thing to do. It also improves your mood because it reduces the stress hormone cortisol by 23%. "

" When companies create ridiculous and demoralizing rules to halt the outlandish behavior of a few individuals, it's a management problem. There's no sense in alienating your entire workforce because you don't know how to manage performance. It makes a bad situation that much worse. "