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" When a customer is really not happy, it's a very unpleasant experience. "
John L. Flannery
Experience
Happy
Really
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" We are really trying to move from being just a technology provider to being a partner with our customers. "
John L. Flannery
Technology
Trying
Partner
" The core businesses are transforming in very futuristic ways. You know, our aviation business, very interesting things are going on, and unmanned vehicles, drone technology, and things like that. "
John L. Flannery
Technology
Interesting
Know
" It's quite clear we've got strong franchises at the core of this company. "
John L. Flannery
Core
Strong
Quite
" I am very bullish and I have been bullish on India for a very long time, and I see our own business growing very substantially. "
John L. Flannery
Long Time
Time
Business
" As I looked across the company, there are three things that keep coming up that we need to work on: culture, our operating rigor, and capital allocation. "
John L. Flannery
Need
Three
Company
" In the U.S., a lot of small manufacturers are pretty good. I don't see any reason why India won't make the same progress in manufacturing as it did in services. "
John L. Flannery
Progress
Good
Manufacturing
" First and foremost, localization is a customer strategy, it's not a cost arbitrage or whatever. "
John L. Flannery
Cost
Customer
Strategy
" I have a long history of looking at things from an investor's perspective by training and background. "
John L. Flannery
Perspective
Training
History
" I think any time you increase focus, increase speed, all those are going to help any business. "
John L. Flannery
Help
Focus
Business
" Mergers and acquisitions, we are always looking for that. "
John L. Flannery
Mergers
Looking
Always
" The people inside the company are the people who define GE, not the people outside the company. "
John L. Flannery
Company
Define
Inside
" What investors want is growth, margin, and cash. "
John L. Flannery
Growth
Cash
Margin
" We are fortunate to attract an energy executive as strong as Banmali Agrawala. "
John L. Flannery
Fortunate
Energy
Attract
" Going back to the past is not productive. "
John L. Flannery
Going
Past
Productive
" Our global structuring activities and restructuring activities really don't impact India. "
John L. Flannery
Global
Impact
India
" We have invested in many of our customers in the health care business by lending or leasing money for equipment purchases or investing in some customers to help them grow business. "
John L. Flannery
Business
Care
Health
" Artificial intelligence, machine learning... cell therapy, immunotherapy. There's just a constant stream of investment ideas we could pursue better in that fashion. "
John L. Flannery
Learning
Fashion
Ideas
" There will be no cost drag from digital by 2020. "
John L. Flannery
Cost
Digital
Will
" GE is 130 years old because it keeps changing and evolving. "
John L. Flannery
Changing
Old
Years
" The teams and how we perform and how we deal with customers, how we invest in the things we do right now - that's what writes the story for GE. "
John L. Flannery
Things
Customers
Now
" Understanding the customer, feeling what they are feeling, seeing what competitors are doing, you end up having a richer sense of the marketplace. "
John L. Flannery
Feeling
Doing
End
" The thought process of India was more around its potential as a cost arbitrage. We always recognised the potential of India, but we were more coming from how can we fit into cost structure rather than selling things here. "
John L. Flannery
Process
Thought
India
" I see a big, promising future for India's manufacturing and supply chain part of our company. "
John L. Flannery
Company
India
Manufacturing
" If you look across a 30-year career in the company, I've executed in a wide arrange of environments. In financial services all around the world, in industrial businesses, and in the acquisition and strategy work. "
John L. Flannery
World
Financial
Look
" Our collaboration in building innovative technologies will support the Make in India vision of the Indian government. "
John L. Flannery
Collaboration
Building
Support
" No one likes to look at their stock price go down and say, 'I feel good about that.' It goes without saying. "
John L. Flannery
Look
Good
Feel
" I think, to many people in the company, I am somewhat of an outsider. "
John L. Flannery
Think
People
I Am
" I think I just have a different style. "
John L. Flannery
Just
Style
I Think
" We always wanted to be a big infra player in India - in sectors such as energy, healthcare, education, locomotives, etc. "
John L. Flannery
Education
India
Healthcare
" We are a company built for fair and open trade. "
John L. Flannery
Fair
Trade
Open