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" When a politician bends the truth or a CEO breaks a promise, trust takes a beating. "
Gary Hamel
Trust
Promise
Truth
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" A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority. "
Gary Hamel
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" Trust is not simply a matter of truthfulness, or even constancy. It is also a matter of amity and goodwill. We trust those who have our best interests at heart, and mistrust those who seem deaf to our concerns. "
Gary Hamel
Matter
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Seem
" Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied. "
Gary Hamel
Want
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" Like a child star whose fame fades as the years advance, many once-innovative companies become less so as they mature. "
Gary Hamel
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" If organized religion has become less relevant, it's not because churches have held fast to their creedal beliefs - it's because they've held fast to their conventional structures, programs, roles and routines. "
Gary Hamel
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" The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors. "
Gary Hamel
Decisions
Authority
Power
" Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations. "
Gary Hamel
Phone
Support
Truth
" If corporate leaders and their acolytes are not slaves to some meritorious social purpose, they run the risk of being enslaved by their own ignoble appetites. "
Gary Hamel
Leaders
Own
Slaves
" The fact is, society is made more hospitable by every individual who acts as if 'do unto others' really was a rule. "
Gary Hamel
Others
Fact
Individual
" Over time, a successful company will acquire much in the way of resources and momentum, and these things often insulate it from reality once it has stopped being successful. "
Gary Hamel
Momentum
Way
Time
" An uplifting sense of purpose is more than an impetus for individual accomplishment, it is also a necessary insurance policy against expediency and impropriety. "
Gary Hamel
Insurance
Accomplishment
More
" An adaptable company is one that captures more than its fair share of new opportunities. It's always redefining its 'core business' in ways that open up new avenues for growth. "
Gary Hamel
Opportunities
Company
Business
" As the great grandchildren of the industrial revolution, we have learned, at last, that the heedless pursuit of more is unsustainable and, ultimately, unfulfilling. Our planet, our security, our sense of equanimity and our very souls demand something better, something different. "
Gary Hamel
Great
Better
Revolution
" In most languages, 'control' is the first synonym for the word 'manage.' Control is about spotting and correcting deviations from pre-defined standards; thus to control, one must first constrain. "
Gary Hamel
Word
Control
Most
" Remarkable contributions are typically spawned by a passionate commitment to transcendent values such as beauty, truth, wisdom, justice, charity, fidelity, joy, courage and honor. "
Gary Hamel
Justice
Courage
Wisdom
" Most of us do more than subsist. From the vantage point of our ancestors, we live lives of almost unimaginable ease. Here again, we have innovation to thank. "
Gary Hamel
Here
Ancestors
Innovation
" In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge. "
Gary Hamel
World
Go
Companies
" All too often, legacy management practices reflexively perpetuate the past - by over-weighting the views of long-tenured executives, by valuing conformance more highly than creativity and by turning tired industry nostrums into sacred truths. "
Gary Hamel
Past
Tired
Creativity
" I'm a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business. "
Gary Hamel
Burden
Choice
Believe
" Over the centuries, religion has become institutionalized, and in the process encrusted with elaborate hierarchies, top-heavy bureaucracies, highly specialized roles and reflexive routines. "
Gary Hamel
Roles
Religion
Process
" While one should never underestimate the ability of risk-besotted financiers to wreak havoc, the real threat to capitalism isn't unfettered financial cunning. It is, instead, the unwillingness of executives to confront the changing expectations of their stakeholders. "
Gary Hamel
Capitalism
Financial
Expectations
" Businesses fail when they over-invest in what is at the expense of what could be. "
Gary Hamel
Could
Businesses
Fail
" I'm not one of those professors whose office is encased floor-to-ceiling with books. By the way, I think academics do this to intimidate their visitors. "
Gary Hamel
Office
Think
Way
" As human beings, we are the genetic elite, the sentient, contemplating and innovating sum of countless genetic accidents and transcription errors. "
Gary Hamel
Accidents
Elite
Errors
" I don't know whether the universe contains any evidence of intelligent design, but I can assure you that thousands of everyday products do not. "
Gary Hamel
Universe
Design
Intelligent
" It's not just that individuals have lost faith in the integrity of their leaders, it's that they no longer believe society's most powerful institutions are acting in their interests. "
Gary Hamel
Faith
Powerful
Integrity
" Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent. "
Gary Hamel
Authority
Turn
Political
" Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard. "
Gary Hamel
Management
Innovation
Going
" You can't build an adaptable organization without adaptable people - and individuals change only when they have to, or when they want to. "
Gary Hamel
Change
Build
You
" A well-conceived product excels at what it does. It's close to being functionally flawless - like a Ziploc bag, a radio from Tivoli Audio, a Philips Sonicare toothbrush, a Nespresso coffee maker or Google's home page. "
Gary Hamel
Home
Radio
Bag