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" Over time, a successful company will acquire much in the way of resources and momentum, and these things often insulate it from reality once it has stopped being successful. "
Gary Hamel
Momentum
Way
Time
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" I am an ardent supporter of capitalism - but I also understand that while individuals have inalienable, God-given rights, corporations do not. "
Gary Hamel
Understand
Am
Capitalism
" I'm a capitalist by conviction and profession. I believe the best economic system is one that rewards entrepreneurship and risk-taking, maximizes customer choice, uses markets to allocate scarce resources and minimizes the regulatory burden on business. "
Gary Hamel
Burden
Choice
Believe
" In most languages, 'control' is the first synonym for the word 'manage.' Control is about spotting and correcting deviations from pre-defined standards; thus to control, one must first constrain. "
Gary Hamel
Word
Control
Most
" In an ideal world, an individual's institutional power would be correlated perfectly with his or her value-add. In practice, this is seldom the case. "
Gary Hamel
Practice
Power
Individual
" To escape the curse of commoditization, a company has to be a game-changer, and that requires employees who are proactive, inventive and zealous. "
Gary Hamel
Proactive
Employees
Company
" When a politician bends the truth or a CEO breaks a promise, trust takes a beating. "
Gary Hamel
Trust
Promise
Truth
" It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value. "
Gary Hamel
Cost
Solution
Value
" During the ten years I lived in the U.K., I frequently attended an Anglican church just outside of London. I enjoyed the energetic singing and the thoughtful homilies. And yet, I found it easy to be a pew warmer, a consumer, a back row critic. "
Gary Hamel
Singing
Back
Easy
" While one should never underestimate the ability of risk-besotted financiers to wreak havoc, the real threat to capitalism isn't unfettered financial cunning. It is, instead, the unwillingness of executives to confront the changing expectations of their stakeholders. "
Gary Hamel
Capitalism
Financial
Expectations
" The biggest barriers to strategic renewal are almost always top management's unexamined beliefs. "
Gary Hamel
Top
Always
Barriers
" It's not just that individuals have lost faith in the integrity of their leaders, it's that they no longer believe society's most powerful institutions are acting in their interests. "
Gary Hamel
Faith
Powerful
Integrity
" In most organizations, change comes in only two flavors: trivial and traumatic. Review the history of the average organization and you'll discover long periods of incremental fiddling punctuated by occasional bouts of frantic, crisis-driven change. "
Gary Hamel
Organization
You
Long
" To create an organization that's adaptable and innovative, people need the freedom to challenge precedent, to 'waste' time, to go outside of channels, to experiment, to take risks and to follow their passions. "
Gary Hamel
Risks
Challenge
Freedom
" At the heart of every faith system is a bargain: on one side there is the comfort that comes from a narrative that suggests human life has cosmic significance, and on the other a duty to yield to moral commands that can, in the moment, seem rather inconvenient. "
Gary Hamel
Moral
Heart
Duty
" I'm not one of those professors whose office is encased floor-to-ceiling with books. By the way, I think academics do this to intimidate their visitors. "
Gary Hamel
Office
Think
Way
" All too often, legacy management practices reflexively perpetuate the past - by over-weighting the views of long-tenured executives, by valuing conformance more highly than creativity and by turning tired industry nostrums into sacred truths. "
Gary Hamel
Past
Tired
Creativity
" Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent. "
Gary Hamel
Authority
Turn
Political
" Large organizations don't worship shareholders or customers, they worship the past. If it were otherwise, it wouldn't take a crisis to set a company on a new path. "
Gary Hamel
Path
Company
Crisis
" In most companies, the formal hierarchy is a matter of public record - it's easy to discover who's in charge of what. By contrast, natural leaders don't appear on any organization chart. "
Gary Hamel
Matter
Easy
Natural
" A well-conceived product excels at what it does. It's close to being functionally flawless - like a Ziploc bag, a radio from Tivoli Audio, a Philips Sonicare toothbrush, a Nespresso coffee maker or Google's home page. "
Gary Hamel
Home
Radio
Bag
" In a world of commoditized knowledge, the returns go to the companies who can produce non-standard knowledge. "
Gary Hamel
World
Go
Companies
" Online hierarchies are inherently dynamic. The moment someone stops adding value to the community, his influence starts to wane. "
Gary Hamel
Community
Value
Moment
" In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies. "
Gary Hamel
Political
Democracy
Voting
" We owe our existence to innovation. Our species exists thanks to four billion years of genetic innovation. "
Gary Hamel
Existence
Innovation
Thanks
" Over the centuries, religion has become institutionalized, and in the process encrusted with elaborate hierarchies, top-heavy bureaucracies, highly specialized roles and reflexive routines. "
Gary Hamel
Roles
Religion
Process
" Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations. "
Gary Hamel
Phone
Support
Truth
" Today, no leader can afford to be indifferent to the challenge of engaging employees in the work of creating the future. Engagement may have been optional in the past, but it's pretty much the whole game today. "
Gary Hamel
Leader
Work
Challenge
" Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy. "
Gary Hamel
Important
Strategy
Loyalty
" An uplifting sense of purpose is more than an impetus for individual accomplishment, it is also a necessary insurance policy against expediency and impropriety. "
Gary Hamel
Insurance
Accomplishment
More
" As the great grandchildren of the industrial revolution, we have learned, at last, that the heedless pursuit of more is unsustainable and, ultimately, unfulfilling. Our planet, our security, our sense of equanimity and our very souls demand something better, something different. "
Gary Hamel
Great
Better
Revolution