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" As human beings, we are the genetic elite, the sentient, contemplating and innovating sum of countless genetic accidents and transcription errors. "

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" In most organizations, change comes in only two flavors: trivial and traumatic. Review the history of the average organization and you'll discover long periods of incremental fiddling punctuated by occasional bouts of frantic, crisis-driven change. "

" Trust is not simply a matter of truthfulness, or even constancy. It is also a matter of amity and goodwill. We trust those who have our best interests at heart, and mistrust those who seem deaf to our concerns. "

" If corporate leaders and their acolytes are not slaves to some meritorious social purpose, they run the risk of being enslaved by their own ignoble appetites. "

" It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value. "

" In most languages, 'control' is the first synonym for the word 'manage.' Control is about spotting and correcting deviations from pre-defined standards; thus to control, one must first constrain. "

" The biggest barriers to strategic renewal are almost always top management's unexamined beliefs. "

" Building human-centered organizations doesn't imply a return to the paternalistic, corporate welfare practices of the 19th century. Most of us don't want to be nannied. "

" Remarkable contributions are typically spawned by a passionate commitment to transcendent values such as beauty, truth, wisdom, justice, charity, fidelity, joy, courage and honor. "

" As the great grandchildren of the industrial revolution, we have learned, at last, that the heedless pursuit of more is unsustainable and, ultimately, unfulfilling. Our planet, our security, our sense of equanimity and our very souls demand something better, something different. "

" Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations. "

" We owe our existence to innovation. Our species exists thanks to four billion years of genetic innovation. "

" Over the centuries, religion has become institutionalized, and in the process encrusted with elaborate hierarchies, top-heavy bureaucracies, highly specialized roles and reflexive routines. "

" In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies. "

" I am an ardent supporter of capitalism - but I also understand that while individuals have inalienable, God-given rights, corporations do not. "

" Over time, a successful company will acquire much in the way of resources and momentum, and these things often insulate it from reality once it has stopped being successful. "

" At the heart of every faith system is a bargain: on one side there is the comfort that comes from a narrative that suggests human life has cosmic significance, and on the other a duty to yield to moral commands that can, in the moment, seem rather inconvenient. "

" It's not just that individuals have lost faith in the integrity of their leaders, it's that they no longer believe society's most powerful institutions are acting in their interests. "

" A titled leader relies heavily on positional power to get things done; a natural leader is able to mobilize others without the whip of formal authority. "

" I don't know whether the universe contains any evidence of intelligent design, but I can assure you that thousands of everyday products do not. "

" At the pinnacle of great design are products so gorgeous and lust-worthy that you want to lick them: a Porsche 911, Samsung's Luxia TV, an Eames lounge chair or anything by Loro Piana. "

" An adaptable company is one that captures more than its fair share of new opportunities. It's always redefining its 'core business' in ways that open up new avenues for growth. "

" Power has long been regarded as morally corrosive, and we often suspect the intentions of those who seek it. "

" Obviously, you don't have to be religious to be moral, and beastly people are sometimes religious. "

" When a politician bends the truth or a CEO breaks a promise, trust takes a beating. "

" All too often, legacy management practices reflexively perpetuate the past - by over-weighting the views of long-tenured executives, by valuing conformance more highly than creativity and by turning tired industry nostrums into sacred truths. "

" Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent. "

" Most of us do more than subsist. From the vantage point of our ancestors, we live lives of almost unimaginable ease. Here again, we have innovation to thank. "

" Fact is, inventing an innovative business model is often mostly a matter of serendipity. "

" In a democracy, you don't need anyone's permission to form a new political party, publish a politically charged article, or organize a 'tea party.' And in open markets, individuals are free to buy and invest as they see fit. "

" To escape the curse of commoditization, a company has to be a game-changer, and that requires employees who are proactive, inventive and zealous. "