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" Anything we can do that lets people find information more quickly is something we're interested in. "

Stewart Butterfield

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" People tend to overestimate the short-term impact of technological change. In the short-term, it's not going to make that much of a difference. "

Stewart Butterfield

" The experience of being able to search back over all your team's communications for, in our case, millions of messages, is super-valuable. But you don't know what that's like until you actually have it. "

Stewart Butterfield

" If you're not hiring from some groups of the population, then you're obviously missing out. "

Stewart Butterfield

" The scale of revenue growth is unprecedented. If you look back over history, whether you're looking at the railway robber baron era or the 1920s or the '50s or the '70s, it used to take a long time for a company to get to the point where they had tens of millions of dollars of revenue. It was almost never an overnight phenomenon. "

Stewart Butterfield

" Slack is actually a technical term in product management that means the excess capacity the system has to absorb any failures or to take on new work. That's something that was really on our minds when we came up with it. "

Stewart Butterfield

" One of the biggest lessons I've learned is that there has got to be a reason for what you're doing. You actually have to care about what you're doing. The business has to be about something. Whatever the point of it is does not have to be inconsistent with making money, but usually if that's the sole reason, it is not very successful. "

Stewart Butterfield

" It's very difficult to design something for someone if you have no empathy. "

Stewart Butterfield

" People sometimes forget how early Flickr came. Facebook didn't add photo sharing till a year after Flickr was acquired by Yahoo. "

Stewart Butterfield

" At my first job in the mid-to-late '90s, almost every product was from Microsoft. Everything was designed to work together - Windows for workgroups, shared M drives, etc., etc. "

Stewart Butterfield

" About 80 percent of the photos on Flickr are public and searchable by everyone. In one sense, it's a place where people upload snapshots from the family reunion, wedding or the birth of a baby or something like that, but it's also a place where people go to show what the world looks like to them. "

Stewart Butterfield

" I tend to be a lot more honest and transparent with employees than most bosses are. But I've had people tell me - even those who love working with me - that I'm terrifying, which is hard for me to imagine. "

Stewart Butterfield

" Email is the lowest common denominator. It's the way you get communications from one person to another. There isn't really an alternative. Sometimes people will have Facebook messenger turned on, but 99 percent of the time, if you're sending a message to a human you don't know well, you're using email. "

Stewart Butterfield

" There was a lot of dialogue between the people who were developing Flickr and their users to get feedback on how they wanted Flickr to develop. That interaction made the initial community very strong, and then that seed was there for new people who joined to make the community experience strong for them, too. "

Stewart Butterfield

" In software design, it's all about making a guess, trying it, and then learning from the experience. "

Stewart Butterfield

" I think email's going to be around for, like, another 10,000 years. It's a great way to cross organizational boundaries. "

Stewart Butterfield

" The useful part of Microsoft was that everything worked together. "

Stewart Butterfield

" I had hippie parents, and I found it difficult to figure out how to rebel against them. "

Stewart Butterfield

" There's a lot of automation that can happen that isn't a replacement of humans but of mind-numbing behavior. "

Stewart Butterfield

" Sometimes you will get feedback that is contrary to your vision. You may be trying to drive in a particular direction that people don't necessarily understand at first. "

Stewart Butterfield

" I don't think it ever occurred to me that I wouldn't be an entrepreneur. My dad became a real estate developer, and that work is usually project-based. You attract investors for a project with a certain life cycle, and then you move on to the next thing. It's almost like being a serial entrepreneur, so I had that as an example. "

Stewart Butterfield

" I'm going to end up with a lot more money than I feel like I'm entitled to, given how hard I work. "

Stewart Butterfield

" Slack is gratifying to work on in the same way that Flickr was. The mission is to make people's working lives simpler, more pleasant, more productive. "

Stewart Butterfield

" If your job requires that you spend a lot of time communicating with people across organizational boundaries, email is perfect. Email is the lowest common denominator, and it's going to cross organizational boundaries really well. "

Stewart Butterfield

" Silicon Valley is the engine for wealth creation. They've displaced energy, they've displaced financial services, and if we don't start including a broader array of people in that, the same group of people is going to rise to the top. "

Stewart Butterfield

" I rarely in a working day go more than 10 minutes without looking at Slack. "

Stewart Butterfield

" We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results. "

Stewart Butterfield

" I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback. "

Stewart Butterfield

" For the first five years of my life, I grew up in a log cabin in coastal British Columbia in a very small town, like 300 people, mostly hippies. No running water, no electricity. When I was 12, I changed my name from Dharma to Stewart. At that age, you just want to be normal. "

Stewart Butterfield

" Email will probably be around for many decades to come. It's hard to say what will happen 20 years from now, but email has been around for decades, and it will likely be around for decades more. "

Stewart Butterfield

" Internally, we sometimes say Slack is like a nervous system, connective tissue, or the internal network. "

Stewart Butterfield