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" I'm going to end up with a lot more money than I feel like I'm entitled to, given how hard I work. "
Stewart Butterfield
Feel
Money
More
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" A company like Adobe, there are dozens of different teams that are using Slack. Each of those elected to use Slack independently. "
Stewart Butterfield
Slack
Different
Use
" The element of teamwork is perhaps underappreciated. "
Stewart Butterfield
Teamwork
Element
Perhaps
" Inside a company, you can mandate that everyone use the same technology, which means you can go a little bit, I don't know, higher fidelity than the lowest common denominator technology. "
Stewart Butterfield
Everyone
Technology
You
" I no longer file expense reports, so I no longer experience the pain of it. What if everyone had a virtual assistant to do that kind of effort... like approving time off or submitting time-off requests? We want to really encourage developers to create cool things for Slack. "
Stewart Butterfield
Effort
Time
Pain
" I was born in a little town called Lund in British Columbia. It's like a fishing village. My parents were hippies. They tried to live off the land, so I grew up in a log cabin, and we didn't get running water until I was 4. The next year, we got electricity. Then we moved to the city, Victoria, British Columbia, so I could go to school. "
Stewart Butterfield
Parents
School
Live
" I think of myself more as a designer than a serial entrepreneur. As a designer, the easiest way to see that something happens is to start a company and then be the boss, and then people have to do what you say. "
Stewart Butterfield
People
Boss
You
" I rarely in a working day go more than 10 minutes without looking at Slack. "
Stewart Butterfield
More
Without
Working
" I tend to be a lot more honest and transparent with employees than most bosses are. But I've had people tell me - even those who love working with me - that I'm terrifying, which is hard for me to imagine. "
Stewart Butterfield
Honest
Love
Employees
" If you work at a 10,000-person company, and you're using e-mail as the primary means of communication, then you probably have access to a couple hundredths of 1 percent of all the communications happening across the company. But if you use Slack, you might have access to 10 or 20 percent. "
Stewart Butterfield
Communication
Then
Work
" At my first job in the mid-to-late '90s, almost every product was from Microsoft. Everything was designed to work together - Windows for workgroups, shared M drives, etc., etc. "
Stewart Butterfield
Windows
Work
Job
" There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency. "
Stewart Butterfield
You
Transparency
Think
" When we first started Glitch, there were four co-founders of the company. We built Flickr and worked together at Yahoo and then started Tiny Speck. We were split in Vancouver, New York, and San Francisco. So we used an old chat technology called IRC. Almost nothing went through email. "
Stewart Butterfield
New York
Nothing
Technology
" I think email's going to be around for, like, another 10,000 years. It's a great way to cross organizational boundaries. "
Stewart Butterfield
Think
Great
Boundaries
" The experience of being able to search back over all your team's communications for, in our case, millions of messages, is super-valuable. But you don't know what that's like until you actually have it. "
Stewart Butterfield
Search
Experience
Know
" Email has the virtue - sounds like a bad thing, but it's the virtue of being the lowest common denominator messaging protocol. Everyone can have it. It can cross organizational boundaries. No one owns it. It's not some particular company's platform. "
Stewart Butterfield
Virtue
Like
Everyone
" One advantage that I think Slack has for most people who use it is, you pull out your phone, you look at the home screen, there's the Slack icon. You know when you tap this one, it's all the people you work with, and it's only the people you work with. And that's a big advantage. "
Stewart Butterfield
Work
Know
Phone
" I remember working with a guy named Andrew Braccia at Yahoo, and Yahoo was the company that bought Flickr. Everyone on his team was hard working and reliable, did what they said they were going to do, on top of everything, and seemed to be operating at this level of productivity and effectiveness that I found difficult to manage to. "
Stewart Butterfield
Difficult
Company
Remember
" It's very difficult to design something for someone if you have no empathy. "
Stewart Butterfield
Empathy
You
Design
" I can tell people a story that they believe in and get behind. So I'm good at the leadership part. But I've always said that I'm a terrible manager. I'm not good at giving feedback. "
Stewart Butterfield
People
Believe
Good
" I feel like the business side came more naturally to me along with the product design side, but managing and effectively leading large organizations of people is something that is perpetually challenging and the topic on which I am constantly looking for good advice. "
Stewart Butterfield
I Am
People
Looking
" You may be trying to drive in a particular direction that people don't necessarily understand at first. In our case, we knew the users we had in mind for this product. So in the early days, we looked at our customers, really just testers at that point, and we paid extra attention to the teams we knew should be using Slack successfully. "
Stewart Butterfield
You
Mind
Drive
" A lot of companies lock up for a few weeks once a year for performance reviews. But there's a way to collect feedback in real time from Slack so that by the end of the year, you've already stored up all of this information. "
Stewart Butterfield
Information
Performance
Time
" Email will probably be around for many decades to come. It's hard to say what will happen 20 years from now, but email has been around for decades, and it will likely be around for decades more. "
Stewart Butterfield
Hard
Will
Say
" The scale of revenue growth is unprecedented. If you look back over history, whether you're looking at the railway robber baron era or the 1920s or the '50s or the '70s, it used to take a long time for a company to get to the point where they had tens of millions of dollars of revenue. It was almost never an overnight phenomenon. "
Stewart Butterfield
Time
Looking
Long
" I was pretty entrepreneurial as a kid. I had a lemonade stand. When I was 12, I arbitraged the price of 7-Eleven hot dogs; I'd buy the ones that are pre-wrapped with the bun and then sell them on the beach. "
Stewart Butterfield
Beach
Dogs
Stand
" We created materials to explain Slack to individuals - what it was for, how it worked, what you're supposed to do - but we also built resources for team administrators. We wanted to give them ammunition to help convince the team. "
Stewart Butterfield
Resources
Team
How
" I related to the whole hippie, acid-test confluence of the early Internet. The idea that we should be open and interoperate with our data resonated with me. "
Stewart Butterfield
Early
Open
Me
" About 80 percent of the photos on Flickr are public and searchable by everyone. In one sense, it's a place where people upload snapshots from the family reunion, wedding or the birth of a baby or something like that, but it's also a place where people go to show what the world looks like to them. "
Stewart Butterfield
Baby
World
Wedding
" It's hard to overestimate how much the perception of the quality of the V.C. firm you're with matters - the signal it sends to other V.C.s, to potential employees, to customers, to the tech press. It's like where you went to college. "
Stewart Butterfield
College
Employees
Quality
" If one engineer at a startup tries Slack and says, 'I hate it. I am not going to use this,' that's it for us. We won't get evaluated. "
Stewart Butterfield
Hate
Going
Get