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" At my first job in the mid-to-late '90s, almost every product was from Microsoft. Everything was designed to work together - Windows for workgroups, shared M drives, etc., etc. "
Stewart Butterfield
Windows
Work
Job
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" One advantage that I think Slack has for most people who use it is, you pull out your phone, you look at the home screen, there's the Slack icon. You know when you tap this one, it's all the people you work with, and it's only the people you work with. And that's a big advantage. "
Stewart Butterfield
Work
Know
Phone
" The experience of being able to search back over all your team's communications for, in our case, millions of messages, is super-valuable. But you don't know what that's like until you actually have it. "
Stewart Butterfield
Search
Experience
Know
" When we first started Glitch, there were four co-founders of the company. We built Flickr and worked together at Yahoo and then started Tiny Speck. We were split in Vancouver, New York, and San Francisco. So we used an old chat technology called IRC. Almost nothing went through email. "
Stewart Butterfield
New York
Nothing
Technology
" Inside a company, you can mandate that everyone use the same technology, which means you can go a little bit, I don't know, higher fidelity than the lowest common denominator technology. "
Stewart Butterfield
Everyone
Technology
You
" In Slack, you create channels to discuss different topics. For a small group of people, those channels are relatively easy to manage and navigate. "
Stewart Butterfield
Small
People
Group
" There are two big benefits from moving conversations from a mode where you're addressing individuals, or groups of individuals, to addressing a channel which is a topic, a project, a functional discipline, or whatever. "
Stewart Butterfield
Discipline
Moving
You
" There's a lot of automation that can happen that isn't a replacement of humans but of mind-numbing behavior. "
Stewart Butterfield
Lot
Behavior
Automation
" For most companies, the hard thing is making the product work well enough to convince a single person at a time to switch to it. "
Stewart Butterfield
Time
Product
Person
" I almost never go to news sites - it's overwhelming how much content is out there. But I will pay attention to what my friends are picking up and sharing. "
Stewart Butterfield
News
Never
Sharing
" I have a couple of things I do to clear my head when I need it. The first is exercise, the kind of exercise that makes me lie on the floor afterward gasping for breath and wonder if I'm actually going to be able to breathe enough to not die. The other one is playing music. "
Stewart Butterfield
Die
Lie
Exercise
" I see all kinds of people work hard all over the world, and some of them are barely making it. I don't just mean subsistence farmers. I mean people in the developed world who work multiple jobs, and because the cost of health care and child care eats up almost all of the living they make. "
Stewart Butterfield
Work Hard
Child
Health
" I think email's going to be around for, like, another 10,000 years. It's a great way to cross organizational boundaries. "
Stewart Butterfield
Think
Great
Boundaries
" We'd never make Slack an email client, but it's good to support sending emails into it. There's quite a bit of formatting you can do. When I get an email from the outside world that I want to share with team, I cut and paste it into Slack. But really, I should be able to import that email as an object. "
Stewart Butterfield
Good
Want
World
" If one engineer at a startup tries Slack and says, 'I hate it. I am not going to use this,' that's it for us. We won't get evaluated. "
Stewart Butterfield
Hate
Going
Get
" I had hippie parents, and I found it difficult to figure out how to rebel against them. "
Stewart Butterfield
Difficult
Out
Parents
" There's a lot that's wrong with the way we work - bad habits that develop around control of information, people hoarding information as a means of preserving their own power. When you're using Slack, everyone can see what's going on because the default mode is public. "
Stewart Butterfield
Control
Bad
Work
" Silicon Valley is the engine for wealth creation. They've displaced energy, they've displaced financial services, and if we don't start including a broader array of people in that, the same group of people is going to rise to the top. "
Stewart Butterfield
Energy
People
Financial
" Slack is gratifying to work on in the same way that Flickr was. The mission is to make people's working lives simpler, more pleasant, more productive. "
Stewart Butterfield
Work
Working
People
" I think there's a deep impulse in most humans to do creative stuff, whether that's music or art, photography or writing. Most people at some point in their life say they want to do something creative - they want to be an actor, a director, a writer, a poet, a painter or whatever. "
Stewart Butterfield
People
Music
Deep
" From the outside, Yahoo was extremely successful. It was making money; it was still bigger than Google. But when I got there, I learned what a disaster of a company looks like from the inside. There were a lot of vice presidents, and it was basically a turf battle between them. "
Stewart Butterfield
Making Money
Money
Battle
" The scale of revenue growth is unprecedented. If you look back over history, whether you're looking at the railway robber baron era or the 1920s or the '50s or the '70s, it used to take a long time for a company to get to the point where they had tens of millions of dollars of revenue. It was almost never an overnight phenomenon. "
Stewart Butterfield
Time
Looking
Long
" One of the biggest lessons I've learned is that there has got to be a reason for what you're doing. You actually have to care about what you're doing. The business has to be about something. Whatever the point of it is does not have to be inconsistent with making money, but usually if that's the sole reason, it is not very successful. "
Stewart Butterfield
Money
You
Business
" Slack is actually a technical term in product management that means the excess capacity the system has to absorb any failures or to take on new work. That's something that was really on our minds when we came up with it. "
Stewart Butterfield
Minds
New
Product
" I tend to be a lot more honest and transparent with employees than most bosses are. But I've had people tell me - even those who love working with me - that I'm terrifying, which is hard for me to imagine. "
Stewart Butterfield
Honest
Love
Employees
" If you're not hiring from some groups of the population, then you're obviously missing out. "
Stewart Butterfield
You
Hiring
Out
" I don't think it ever occurred to me that I wouldn't be an entrepreneur. My dad became a real estate developer, and that work is usually project-based. You attract investors for a project with a certain life cycle, and then you move on to the next thing. It's almost like being a serial entrepreneur, so I had that as an example. "
Stewart Butterfield
Real Estate
Think
Work
" I think tech lives inside of a society that still has a lot of systemic racism and doesn't stop at the boundaries of the tech industry. But neither is it especially exacerbated by being around technology. But it is maybe exacerbated by the irrational decision making of people who are trying to make money. "
Stewart Butterfield
Technology
Racism
Money
" There are a lot of things that Slack gives you that email doesn't when you think about internal use. Switching to Slack from email for internal communication gives you a lot more transparency. "
Stewart Butterfield
You
Transparency
Think
" People tend to overestimate the short-term impact of technological change. In the short-term, it's not going to make that much of a difference. "
Stewart Butterfield
Impact
People
Much
" The social use of Slack does drive awareness - it's a good thing for us. "
Stewart Butterfield
Use
Us
Social